Re: [FIXED] Sims are not moving/Freezing/Animation problems
@abi2honest Sorry, was on my phone :D
Upload to google or one drive or maybe dropbox then send me the link
Upload to google or one drive or maybe dropbox then send me the link
Forum Discussion
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- @abi2honest Thanks. I'll test this later today and get back to you
Need some data from everyone
- Are you using mods/cc usually ?
- Which packs do you own ?
- Do you get any lastExceptions when you try to interact with stuff ?
- Which platform are you playing on (PC, Mac, PC-Steam, PS, XB) ?
- have you tried a game repair ?
- Have you tried reinstalling the game ?
- Are you using EA app or Origin ?
- @abi2honest As expected, I couldn't duplicate. There is something with the installation going on, I think.
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I'm afraid that the next step for everyone is to try and reinstall the game.
1. Backup your user files
2. Uninstall everything (use revo uninstaller if you're on PC),
3. Redownload the game and reinstallt
4. Test on a new folder/save
5. Check if it works. I reinstalled it yesterday and I still got the problem
- @crinrict Already tried reinstalling it. Problem persists. It’s fun cause if I disable all packs, then it works…
@Aleks_Darie That's interesting. Can you try re-enabling them in groups to see if it's a certain pack that causes issues ? Basically do a 50-50 method for packs.
What platform are you on ?
- @crinrict I’m on Mac, I’ll try it tomorrow
How do I disable packs?? I’ll try now
- @kylefretts I simply just take them out the sims 4 folder. Before you do, back up saves and mods
- Are you using mods/cc usually ? Yes usually, currently no
- Which packs do you own ? All packs and then these kits; bust the dust, country kitchen, incheon arrivals, blooming rooms, decor to the max, desert luxe, pastel pop, everyday clutter and bathroom clutter
- Do you get any lastExceptions when you try to interact with stuff ? No
- Which platform are you playing on (PC, Mac, PC-Steam, PS, XB) ? PC
- have you tried a game repair ? Yes and it fixed the sleep issue and the catalogue debug mix up but the autonomy is still not working.
- Have you tried reinstalling the game ? No
What do you mean by duplicate it? And I will try reinstalling the game once I've tested it with the new pack tomorrow because that might effect it (and hopefully fix it). Thank you for your help 🙂
- @crinrict I am on EA app now, the trick to continue using Origin stopped working... I have some time on my hand now and am trying it, I already can tell it´s one of the game packs... and for those asking, you can disable packs with the help of this website: https://jamesturner.yt/disablepacks
- @abi2honest I didn't see the issue on your save when testing it but I don't think it's a save issue, seems to be an installation issue so I'm not surprised.
I’ll try too, if you get there before me can you post it on here please?
- @crinrict I found the problem in my game, it’s Laundry Day. The moment I removed it, everything works
- @Aleks_Darie Interesting. Thanks for the update. I do have that installed and have no issues but maybe there was something you used from the pack that's causing issues ?
Weird... I thought I nailed it down to Wedding Stories, a selfmade Sim showed the bug, but then I checked it on the Pancake family, and they could interact
- TheSimsDirect
The Sims Team
Under investigation. Accepting as solution for visibility purposes only.
Hello.For this issue, we'd like to collect any or all of the following:What packs do you have installed? (if you didn't mention that this in this thread already)Affected save file(s)\Documents\Electronic Arts\The Sims 4\Config.logVideo(s) of the issue you are seeing
If you'd like to share files, please send through DM. Instructions here:Update:
We no longer need saves or other user files for this issue. The team will continue to investigate. Thanks to everyone that provided information or files. TThere seems tto be a difference between premade and self created sims... now I have 8 game packs activated, bug happens with self made Sim, but not with prremade ones.
