Time freezing & Resetting
Update 2016-02-22
I'm going to close this thread.
Not because I think its fixed but because it has become an thread of multiple things
There's a new one here: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/WORK-IN-PROGRESS-Issues-with-time-Clock/td-p/5095254/jump-to/first-unread-message
Please use that one.
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UPDATE 2015-10.21: Official Statement by SimGuruJanitor
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UPDATE (by crinrict):
Issue
The game is freezing frequently. While the Sim is frozen, time goes on until it unfreezes and then resets itself to before the freezing occurred. It's most visible if you speed up your time
Steps to reproduce the issue
This issue is very hard to reproduce if you're not affected by it. If you are, you'll see it constantly. Even save games that have the issue, may not have it on a different computer.
Info about the issue
- It's not caused by Mods or Downloads although it might have something to do with certain houses
- It occurs on many systems from lower specs to higher specs but High-End computer with really good specs are more often affected then lower or middle-class ones.
- Most of the time, it will be fine if you start a fresh game or move your Sims to a new save game. After a while you will get it back though
- The file size of your save game is not important
- It's probably not just one cause that is responsible for this. It could be similar to the broken Alarm issue in Sims 3.
Things you can try
- Start a new game (completely shut down the game, then restart it and start a new save game)
- Move your Sims to a new game
- Empty out your Sims inventories (all households you have ever played)
- If you over-clocked your computer, check how it goes if you revert that.
- Once the freezing occurs, try saving your game (save as), go to your options and back or press M or to go to the world map and back
- Lower Graphics settings
- Go to the Audio settings and remove the check next to Enable Mood Sting
Information Needed
If you have this issue, it would be great if you could provide the following information:
- Basic Information about your computer (CPU, Operating System, Amount of RAM, Graphics Card, Hard Drive Space). This is not to blame your computer for the issue but to see what kinds of systems this issue is occurring on)
- Video of the issue happening. Just upload to youtube and post the link in this thread. You don't need to list it
- Please add the following files to a .rar or .zip archive and then upload them to a 1-click hosting service (e.g. dropbox). These files can all be found in the following folder: Documents\Electronic Arts\The Sims 4\
After uploading, please post the link to the file in this thread. - lastException.txt (if it exists. If there is more than one, please include all of them.)
- lastUIException.txt (if it exists. If there is more than one, please include all of them.)
- Config.log
- the entire saves folder
Original Post by @proffzetmedz below
When Im playing sims 4 and make fast speed 🏀 sometimes its freezing for 7-12 sec. But they clock is still running and when its stop freezing the time is going back again to normal..
I click fastspeed (nr.3) and when its "freezing" my players get stucks and only doing that they do atm, so if they are reading a book, they are reading it all time long until the "freezing" get away. Example.. I click fastspeed 3
clock is 2 PM and my player is pee and then its freezing but the clock is running maybe to 4pm sometimes 5pm (irl secs it is 7-12sec ) and my player is still pee.. I can move everything but i cant do anything with my players, but after 7-12sec the time going back to 2PM and i can play again..
Its happen many times and its really annoying...
Please fix this FAST..
(Im bad english, sry ) from sweden..
I'm going to close this thread.
Not because I think its fixed but because it has become an thread of multiple things that all need addressing separately.
I have opened this thread a while ago: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/Performance-Issues-Compiled-List-of-Threads/m-p/5095251 and I would ask everyone that is still plagued by either of those issues, to open their own thread in the general section of the forum.
Please provide the info asked in the appropriate posts in your own thread and I will then add your thread to that list.
It's way easier to keep up with the individual progress this way as these issues probably don't have one cause as such but are a problem of multiple things.
I think it's a better way to get the info that the devs need to address these problems.
