[XB] Controller disconnected error when using mouse/keyboard
Product: The Sims 4
Platform: Xbox Series X
Which language are you playing the game in?: English
How often does the bug occur?: Consistently; every so often (I believe it changes update to update).
What is your current game version number?: 1.81.2.2300
What expansions, game packs, and stuff packs do you have installed?: All, except: Journey to Batuu, and some kits (Modern Luxe, Poolside Splash, Greenhouse Haven, Simtimates Collection and Modern Menswear).
Steps: How can we find the bug ourselves?: Upon opening the game and choosing to play with a keyboard and mouse instead of a controller, you can't get past the screen where you resume, load or pick new game as the popup for a controller being disconnected won't leave. This pop up will return if the controller is turned back off which happens automatically over time.
What happens when the bug occurs?: The pop up occurs and won't allow me to play with a keyboard and mouse without a controller being turned on at the same time
What do you expect to see?: The availability to play the Sims with a keyboard and mouse without my controller being required to be on.
Have you installed any customization with the game, e.g. Custom Content or Mods?: no
Did this issue appear after a specific patch or change you made to your system?: Yes, the issue has reappeared after this update for me. I've had it prior as well, but it stopped happening and is back again now. Resetting the game and console doesn't solve it.
Please describe the patch or change you made.: The latest game update made before the release of the Home Chef Hustle pack.
i play with keyboard and mouse, and usually the “your controller disconnected press a” works when i click “A” on my keyboard,not anymore. i have to have my controller on at all times?why did you change this?