[XB] Controller disconnected error when using mouse/keyboard

like… i just got back from hiatus and i never had this problem!! i cant leave my controller on at all times, batteries are expensive af where i am!

Hi there @bee-lynsims,

Let's try the following steps to see if we can get this cleared up for you:

Try a full power-cycle on your console:

1. Turn off the console by pressing the Xbox button on the front of the console for about 10 seconds. This will shut down your console completely.
2. Unplug the console's power cable. Wait 30 seconds so the power supply is reset.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox.

Check for any firmware updates for your controller.

If these steps don't help, be sure to let me know! 

@bee-lynsims 

We'll create a bug report for this, but first we need to see if the issue is resolved through troubleshooting. Run through the above steps, and let me know if the issue persists please. 

@bee-lynsims 

Thank you, I've moved this over to the bug reports section, please fill this template out and edit your first post with this information:

Product: The Sims 4
Platform:
Which language are you playing the game in?:
How often does the bug occur?:
What is your current game version number?:
What expansions, game packs, and stuff packs do you have installed?:
Steps: How can we find the bug ourselves?:
What happens when the bug occurs?:
What do you expect to see?:
Have you installed any customization with the game, e.g. Custom Content or Mods?:
Did this issue appear after a specific patch or change you made to your system?:
Please describe the patch or change you made.:

Product:

The Sims 4

Platform:

Xbox Series X

Which language are you playing the game in?:

English

How often does the bug occur?:

Consistently; every so often (I believe it changes update to update).

What is your current game version number?:

1.81.2.2300

What expansions, game packs, and stuff packs do you have installed?:

All, except: Journey to Batuu, and some kits (Modern Luxe, Poolside Splash, Greenhouse Haven, Simtimates Collection and Modern Menswear).

Steps: How can we find the bug ourselves?:

Upon opening the game and choosing to play with a keyboard and mouse instead of a controller, you can't get past the screen where you resume, load or pick new game as the popup for a controller being disconnected won't leave. This pop up will return if the controller is turned back off which happens automatically over time.

What happens when the bug occurs?:

The pop up occurs and won't allow me to play with a keyboard and mouse without a controller being turned on at the same time

What do you expect to see?:

The availability to play the Sims with a keyboard and mouse without my controller being required to be on.

Have you installed any customization with the game, e.g. Custom Content or Mods?:

no

Did this issue appear after a specific patch or change you made to your system?:

Yes, the issue has reappeared after this update for me. I've had it prior as well, but it stopped happening and is back again now. Resetting the game and console doesn't solve it.

Please describe the patch or change you made.:

The latest game update made before the release of the Home Chef Hustle pack.

Hello. I'd like to know what the workout is for this issues as I'm experiencing the same right now.