[AA] Missing Supervised Customer Role Criteria in Custom Venues/Getaways

This is not exactly what we meant, we want the possibility of pets/horses from other households participating in getaways and going to custom venues to do the intended activities.

Heya SanniSilli​, 

Thanks for sharing your feedback on this. Please see the steps below on how you can create a Getaway specifically for Dog Training. The blog ​that EA_Solaire​ put together here Adventure Awaits - New Features and Gameplay Q&A has additional details as well.  

If you want to create a Dog Training Getaway, you can do so by following these steps:

1. Create a household with at least one Sim and up to 7 dogs
   • Only pets within a household can attend a Getaway. When in your household, you can assign them to a Role (or Roles). 
     
     
2. Then, use the Getaway Planner from your phone, computer, or calendar to schedule a custom Getaway.
   
3. Next, make sure you have a supported* venue or lot that includes dog friendly objects.
   • *Getaways are not supported at Retail lots, Vacation Rental Lots, Residential Rental lot Units, Wedding Venues, Vet Clinic Venues, Restaurant Venues, Small Business Venues, University Housing, all Lots in Batuu, or all secret/hidden lots (ex: Sylvan Glade, Sixam, etc).
   • If you want to use a Custom Venue, you can build out the ideal space with plenty of objects for pets.
     

      

4. Assign your household Sim and pets to Roles of the Getaway. 
   
   • The specific Role Activities that you can use for your Pet Roles are: Pets Play and Learn - Cats & Dogs 
   • The specific Pet Caretaking Activities that you can use for your Sim Roles are:
     • Care for Animals - which will encourage your Sims to feed, clean, and care for Animals
     • Care for Pets - which will encourage your Sims to fill and care for Litter Boxes, Pet Bowls & Feeders, and Small Pet Habitats
     • Play with Pets - which encourages your Sims to socialize and play with Cats and Dogs
       
       
5. The dogs will then take part in the supported activities as part of the Getaway, such as Playing with available Dog Toys like Balls or Obstacle Courses. You can also direct your Sim to run the "Training …"  interactions included in Cats & Dogs.
   

I notice when making a custom venue that Infant and Toddler age wasn't included even though it show option under kids activities for play with infant and toddler toys. 

Why the mods insist in refusing to acknowledge that this is an issue, since we cannot execute things that were advertised by The Sims team on the trailers posted on social media? This is literally false advertising

Apparently we can't have getaways with cats, dogs or horses since there is no option to choose them to attend. This is a big disappointment. It was even advertised beforehands, telling one could make "dog training" with additional packs. How does one create a dog training getaway if one can't assing dogs to attend??? 

There even is activities that are things done with animals in the list but no way to have animals there. So it would be logical to think this is a bug. Well it was reported as a bug several times but always moved to 'feedback' section. So it seem they try to say it's a feature.. to bad EA already advertised animals could be part of the getaways? 

Please make some noice here to get them to fix this: 

 https://forums.ea.com/discussions/the-sims-4-feedback-en/re-aa-missing-supervised-customer-role-criteria-in-custom-venuesgetaways/12703783

Did these seriously get moved to feedback again? Can someone at least please confirm whether or not this  omission is by design or if this “feedback” is being taken into consideration?  Otherwise this feels passive aggressive and disrespectful to players.

On the adventure awaits trailer its states about running a daycare. But when you create a custom venue and try to set up the schedule there is no option for infants or toddler to attend. In business and hobbies pack you had this option for them to attend with supervisors adult or not. Could this not be an option in adventure awaits too? Infants and toddlers would be the ones attending daycares next children.

This is also the same for horses, dogs/ cats even the mini sheep/goats adventurer awaits. I have tried to create a farm stay custom venue and cannot have most animals on the lot. 

It was advertised so it should be possible now that we can play. Be it a bug or an oversight it should be fixed. I was also waiting to create a horse/riding camp and horse retreat and getaway for pet owners but seems like it's not possible 😩

Yup, this is an issue for me as well. It's due to the "Supervised Customer" category missing in the new scheduling menu, so there is no way for us to select pets, toddlers, and infants to spawn on Custom Venues and Getaways. I wanted to make a dog park and horse training grounds but am unable to because of this bug. It's frustrating that the original report was moved to Feedback. I hope we can get a fix for this soon! 

There is an activity for sims to take care of infants and toddlers but what's the point if they can't join the getaway. I can understand they can't get a role because they don't have enough independence but the active family has to be able to bring them along at the very least.