Sorry if this is an already reported bug, I have searched and I've not found anything, but it might just be me wording my search wrong.
I have just purchased Businesses & Hobbies yesterday, and I am playing with a starter household I made. I wanted one of my sims to befriend the townie tattoo artist (Nia Sarpong), so I went to visit her house. As she runs a small business in her home, when you click on her lot via the map there are two options - visit the Sarpong household, and visit Spilled Neon (the tattoo studio). I chose to visit the household, but upon arriving I am unable to access her house. The residential front door to the left of the lot is greyed out when I click on it, saying 'This area is off limits to customers', despite me being a guest, not a customer. I can access the business, pay at the ticket kiosk, request a tattoo once she comes downstairs etc. But I just can't access her home, ie. the rooms marked 'residential', even though that is the option I chose. The game is acting as if I am visiting her business, when that was not the option I clicked on.
Weirdly enough, when I went to visit the other residentials with small businesses in Nordhaven to check if it was an isolated incident or a general small business issue, I was able to access the Koopman household with no problem? Visiting the Loden household was the same as the Sarpong household, greyed out door, unable to go upstairs. But when I arrived at the Koopman lot, the walls were up, I was able to knock on the door (not an option for the other two), the walls came down, and I could then access both the business and the residential space.
The only mod I use is UI cheats, which I removed after the first instance of this issue to check if that was causing it, but the problem is still occurring. If anyone has any ideas why this is happening, then help would be appreciated. As I said this is my first time playing with the pack so I can't say if this is a old or new issue as I've only had it for a day. Happy to provide any more info if needed, this is a first time bug report/forum post for me so unsure of the etiquette. Thanks!
Sarpong householdLoden householdKoopman householdHi ellenm778
what happens if you click on the on the business door ? The front door is the business one. The switch control is not greyed out for me though. For the Koopman you're clicking on the business door.
Could you please test a new save if that has the same issue ?
For Sarpong/Loden, the business doors give me the option to switch control to household in white, and the residential doors show switch control but greyed out. Same goes for any other doors on the other floors in the Sarpong household's case (photos below). Whereas with Koopman, the business door has switch control, knock, and the For Rent options of eavesdropping and breaking in, and the residential door has just switch control in white. I can only knock on the business door for them as I'm assuming that is what is set as the front door.
I've made a fresh save and it's working completely fine, just as the Koopman lot does in the save I'm having the issue with. I'm able to access the residential parts of all 3 businesses with no problems in this new save. So I'm guessing it'll be an issue with my specific save? Like I said, this is a new pack for me and I've literally only played in one save so far since I got it (excluding the test save I just made), so I don't what could have caused this, as it happened the very first time I went to visit someone else's house.
Koopman business doorKoopman residential doorSarpong residential front doorSarpong business front doorSarpong residential back door (1st floor)Sarpong business back door(Edit: realised I messed up the captions on the screenshots provided so I've fixed and reordered them)
Did you visit as a customer before that or not at all ?
Not for the Sarpong household, no, that was my first visit. Brief timeline of events:
I'm not having any problems when I choose to visit as a customer at any of the three lots, it's when I try to visit the Sarpong and Loden households as a guest. The game acts as if I am visiting as a customer, and I'm unable to knock on the door or access their residential spaces.
