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onemorekayaker's avatar
onemorekayaker
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2 years ago
Solved

Pop-up ad each time I open the game

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.107.112.1030
What expansions, game packs, and stuff packs do you have installed? Every expansion, game pack, and stuff pack except for Discover University, Horse Ranch, and Dream Home Decorator.
Steps: How can we find the bug ourselves? Click on the icon to open the Sims 4 game.
What happens when the bug occurs? A pop-up for Horse Ranch appears, 100% of the time, every single time I open the game.
What do you expect to see? I expect to only see pop-up messages when there's something new to share, or a sale is going on.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I first started noticing this during one of the sales earlier this year. It's been at least a few months.

I'm getting a pop-up advertisement for the Horse Ranch DLC each and every time I open the game. Which, because I'm making a mod and bugtesting it, is multiple times per day. If this is intentional it is extremely bad marketing on the part of whoever authorized it, because I'm now wanting to 100% avoid this pack out of sheer and utter spite after seeing this pop-up 400x times.

  • Hey all,

    Thanks for flagging this one to us! This issue was raised to the team earlier today and it was discovered that these popups were appearing more frequently than we intended.

    We've implemented a tuning change on our side now to limit their frequency going forward.

8 Replies

  • Product: The Sims 4
    Platform:PC
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? 1.108.335.1020
    What expansions, game packs, and stuff packs do you have installed? All except Batuu and some kits.
    Steps: How can we find the bug ourselves? Start the game
    What happens when the bug occurs? A popup tip for a pack is displayed.
    What do you expect to see? The main menu only or the mods list popup before closing to menu.
    Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
    Did this issue appear after a specific patch or change you made to your system? Yes
    Please describe the patch or change you made. The latest patch.

    Every time I load the game, I'm greeted with a different popup tip. I'm not sure if this is a bug, but I'm hoping. Didn't happen prior to the Lovestruck patches. Pretty annoying and tedious to close out of popups every time I start the game. I've gotten ones for Horse Ranch too, not just Lovestruck so far. Isn't there enough advertising on the main menu?

  • crinrict's avatar
    crinrict
    Hero+
    12 months ago

    Hi  @Shae1664 

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.
    • If you get the message, restart the game to see if you get it again the next time.
    • Report back with your results for further steps on how to get your stuff back.
  • Okay, I've done all that and open and restarted a couple times and I'm still getting the popup

  • I get different Lovestruck ones the most, but have gotten some Horse Ranch and My First Pet Stuff that I've remembered to take note of.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey all,

    Thanks for flagging this one to us! This issue was raised to the team earlier today and it was discovered that these popups were appearing more frequently than we intended.

    We've implemented a tuning change on our side now to limit their frequency going forward.

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