Re: Deck the Palms event missing in-game and can't claim rewards

Hi Lost-Tresure​ 

did you claim another batch today ? You can only claim one batch of items per day. 

Just try again if it works tomorrow.

No I have not claimed a single thing for 3 days now as I ran out of other items to get a day before these last 2 items should have been released. I still logged on all 3 days and the items still says locked despite the timer running out yesterday.

Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428 

Thank you for all your help! I did not have a chance to see your message today before checking the game again and despite nothing being different today from the last 2 days of trying the items were suddenly available to collect. I'll keep the clean user folder in mind as something else to try if I have issues in the future.

I am really baffled why it took until the 4th for these items to be unlocked when I know other people could get them as intended on the 2nd. I logged into the game the same as always today.

As you can see in the screenshot, the event no longer shows when next items will be unlocked and available to redeem. I do not currently know if it is just a UI issue or whether I won’t be able to redeem any further items in the event - I will update in the next few days.

Either way the text that used to be there showing when the next unlocked item is available is no longer showing.

The Sims 4 Deck the Palms news article says:

‘All you need to do is log in and check the event page to find out when Jasmine is sending next.‘

I have no mods installed and the game is up to date.

Edit: I have been able to redeem the next set of rewards, so it is just a bug where the UI doesn’t show me how long until each item is available to be unlocked and redeemed. 

Hi CuriousToaster​ 

I merged your post with another thread on this.

There's no more cool downs now. You should be able to redeem all the remaining ones but only one batch per day. So if you already got one today, you'll need to check back tomorrow and then get the next  one.

Thank you so much, that’s really helpful to know.

when time is tmrw?  midnight local, international date line, 24h since last claim-?  wish it had "You can claim __" countdown.

I think it started at the usual time at 7 pm CET (10 am PDT) so it should be that same time every day.

I am also having this issue!

doesnt work

I'm really disappointed to find out that this event is different than the previous ones & is a daily login event. I was busy over the holidays & didn't have time & now I'm going to miss out on a bunch of items. Could you please extend the event? Thank you. 

This event ends in 2 hours and I’m still not able to claim the last two gifts. Really disappointing.