RIP OFF

Hey, Sims, 4 Team, I'm orchidschild, I hope you all are having a lovely day! I am going to get right down to it and tell you guys that you are ripping off your customers! I used to play the sims 4 avidly until my ps4 broke (not a sims or EA problem) and I couldn't play for months, fast forward to 2025, I get a computer, a good gaming computer and go to log in under the impression that I can just log into the sims WITH MY EA\SIMS4 ACCOUNT and redownload the packs I have bought! (Keep in mind I bought SEVERAL packs from you guys with my hard-earned money I have spilled my tears and sweat for) I had to find out the hard way about you guys not moving packs over to another platform! I do not want to play the sims again because of this issue!! I have tried contacting people about getting my packs back and I cannot get them back unless I REPURCHASE the pack!! I am currently out of a job right now as I am a college student who just wants to relax at the end of the day like the rest of you by cozying up and playing the sims! I can almost guarantee if this were to happen to someone else in my position, I would be furious and on the management side of things, I would go above and beyond for my well-paying customers! I have a mother who is a manager at a store, she makes things right and then more to make them happy, to make them come back to her business! Sims4 team, please fix this issue.