@EowynCarterI'm playing, but less than I used to and although these recent bug fixes are a good gesture, it doesn't make up for the fact that we are asking to be treated as valued customers, not numbered ATMs.
I read the reddit thread but it is now locked so I couldn't add any thoughts to it. At the least, the history is there so maybe EA will read it anyway?
For your support question, here is what I've found: https://help.ea.com/en/help/faq/using-ea-help/
I'll keep looking, though, because it sure does feel like we're shouting into a void here sometimes.