Forum Discussion

crinrict's avatar
crinrict
Hero+
5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...
the gallery
JustAnthrGoob23's avatar
JustAnthrGoob23
5 years ago

My gallery will not connect in game. I have tried the troubleshooting from the old thread. But none of it has worked. 

mikrolactaki3's avatar
mikrolactaki3
Seasoned Hotshot
5 years ago

Same here. It just takes forever to connect.

  • MickRonson's avatar
    MickRonson
    Seasoned Veteran
    5 years ago

    Product: The Sims 4
    Platform:PC
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? 1.69.59.1020
    What expansions, game packs, and stuff packs do you have installed? All
    Steps: How can we find the bug ourselves? Try to connect to the Gallery online
    What happens when the bug occurs? Game takes ages to load and no online connection is available
    What do you expect to see? Game starts as usual fast and the News Page and Gallery Load up.
    Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
    Did this issue appear after a specific patch or change you made to your system? No

    ‌

    Have not been able to connect to Gallery in UK for the whole day.

    Kind regards James

    • SerenityMeyer's avatar
      SerenityMeyer
      5 years ago
      @MickRonson I am having a similar problem in the US. The game is loading fine but it will NOT connect to the Gallery. I have tried everything I can think of ( Removing mods, repairing the game, Restarting my computer, checking network connection, Etc...) Nothing works. Hope they can fix this soon. I am annoyed.
      • AbC9804a3341270's avatar
        AbC9804a3341270
        5 years ago

        Same here. Its been over a month since the gallery last connected to the internet. I have tried EVERY troubleshooting/work around that the internet had to offer and i know it isnt my internet because everything else works fine. Its so frustrating. 

    • MickRonson's avatar
      MickRonson
      Seasoned Veteran
      5 years ago

      Then it's not just me. Thanks.

      Kind regards James

    • Peapod79's avatar
      Peapod79
      Seasoned Ace
      5 years ago

      I'm also in the UK and have been having this problem all day, as well as some friends in South Africa were also telling me that they were having the same issues. 

  • Samanther4's avatar
    Samanther4
    5 years ago
    @mikrolactaki3 i cant connect to the gallery either! Since my last update ugh its so annoying! I've reinstalled, checked my firewall, cleared cache, you name it and all i see are boxes with huge red crosses through them ☹️
    • crinrict's avatar
      crinrict
      Hero+
      5 years ago
      @Samanther4 Do you also have a connection error or just the red crosses ?
      • Samanther4's avatar
        Samanther4
        5 years ago

        BOTH! womp womp

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