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crinrict's avatar
crinrict
Hero+
5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...
the gallery
Lizaster523's avatar
Lizaster523
5 years ago

Cannot Connect to the The Sims4 Gallery starting last night. Have tried a handful of the current options to solve and to no avail. Is there Any gallery maintenance happening right now?

Lizaster523's avatar
Lizaster523
5 years ago

We have two separate gaming computers with two Sims4 accounts, i am able to sign in to the gallery using the alternative account from both computers, but neither computer can sign into the Main account. 

  • crossdressinate's avatar
    crossdressinate
    5 years ago

    I am also having this issue as well. Connected perfectly fine for me here in the US during the day and wouldn't work towards the evening. Currently talking to EA about this and have done everything to try and fix this problem. But I do believe the connection issue is on their end and they need to fix it, as we have invested a lot of money into these games.,

    • wallisdj's avatar
      wallisdj
      New Adventurer
      5 years ago
      @crossdressinate I have Sims 4 loaded on two different computers. Both have identical mod folders. Computer A has a great deal more tray files than Computer B.

      Computer A is a Win 10 machine with Avast. A nightmare with the gallery.

      Computer B is a Win 8 machine with Avira. 90% of the time trouble-free.

      Conclusion: Win 10 remains an adversary of good computing, and/or Avast is a horrible anti-virus to have onboard.

      Did some rooting around on the Internet.

      How to fix Sims 4 Gallery Not Working (https://www.partitionwizard.com/partitionmagic/sims-4-gallery-not-working.html)

      I used Method 4, which worked for awhile. Haven't re-initiated the commands. Warning, they will reset your options in the game, like music (which I cannot stand).

      Step 1: Press Win + S to open Windows Search utility and search for cmd. Then right-click Command Prompt and select Run as administrator.

      Step 2: Type the following commands one by one and press Enter after each:

      ipconfig/flushdns
      ipconfig/registerdns
      ipconfig/release
      ipconfig/renew
      netsh winsock reset

      Then you can restart computer and run Sims again.




      • NeoFelis22's avatar
        NeoFelis22
        5 years ago

        I tried Method 4, and there's no change.

        I've also tried disabling Avast's Shields multiple times, including after doing the above, but there's no difference.

        I'll add something that I haven't mentioned, which is that I'm running the game on a Windows 10 laptop, with an Intel Core i7-9750H, NVIDIA RTX 2060 6GB, and 16 GB RAM.

        Edit: I forgot to say that I'm in the United States.

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