I was able to access the gallery in game last night (1/4/21) around 10 PM EST, but when I tried again at about 2 AM EST, I was no longer able to do so. It's not connected when it loads, and when I try to connect, I get the spinning wheel. At one point last night, I let it try to connect for between 5-10 minutes. I've spent the last three hours trying these steps:
Not one thing in the list above has helped. Is there something else that I should try or is the problem at the source?
Note: I can access the gallery via the webpage in Chrome, but not in game, which is where I need it.
Edit 1: I forgot to say that I have both checked for updates (there were none) and repaired the game. Those were the first things that I did.
Edit 2: Clarified what happens when I try to connect to the gallery.
Edit 3: Clarified that I meant the in game gallery and added the note about being able to connect to the web version.
@NeoFelis22Yes, have done exactly the same things but not the last one. I use only one account on my PC and the game on windowed mode. I'm sure windows update may be preventing the gallery from connecting.... I tried repairing the game too (actually trying).
I have no mods.
EDIT 1: Origin and TS4 are on my blocked list, I use Avast.
EDIT 2: Have repaired the game, still same thing
Someone suggested I delete my Origin cache to see if that helped. I did that, but there's no change.
I usually use the No Intro and More Columns mods, but I removed the Mods folder and deleted the localthumbcache.package per instructions that I found online last night, then ran the game (that regenerates the folder and all files except for the mods themselves, which I've left out.) No change.
I use Avast's free version, and both Origin and The Sims 4 are allowed within. I made sure it was the same with Windows Firewall.
