@SoyokoAnis Windows is fully updated as are the drivers. Along with checking drivers for my router through my internet company as well. As of right now I have fully uninstalled again and am going to test with just the base game to see if the gallery will come up. The next try is going to be using an old computer I have to rule out if it's this computer set up(Which is more than capable of running the sims) or not.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1020
What expansions, game packs, and stuff packs do you have installed? All but Journey to Batuu
Steps: How can we find the bug ourselves? Going to gallery
What happens when the bug occurs? Connection is required pop-up appears
What do you expect to see? Not seeing the pop-up and able to access gallery
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Hi there,
It's been months and I can't seem to play Sims 4 online at all. I have tried everything from deleting origin, installing it over again, to repairing. I've also done my part to exempt origin from firewall etc. I just can't seem to get to the root of the problem since it's been months since it suddenly just stopped me from accessing the gallery...Please help me
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