Forum Discussion
Hello, I have been trying to connect to the gallery for a few days with no luck, please pay attention to the steps I've done with the research I've done to solve it, because I don't want anyone to tell me to repeat steps that didn't work at all. And YES I've read the troubleshooting guide.
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- I've started the game fresh by moving the sims folder from my documents to the desktop: Didn't work.
- I've deleted the cache files from origin, all 3 origin folders from Program Files (x86) and from AppData\local and AppData\roaming. Didn't work either.
- I've allowed all connections for Origin and The Sims 4 exe in my Firewall as well as I've put exceptions for the game's exe and origin's exe in my Antivirus. Didn't work.
- YES my origin is ONLINE and NO it's not an underage account. Going offline and online doesn't fix the issue either.
- No, the gallery is not going through maintenance and my friends are able to connect to it.
- No, I'm not running anything in compatibility mode.
- Yes, I deleted my Sims cache. Didn't work.
- Yes, I opened ports. Didn't work.
- No, the tray folder is not the cause.
- CCleaner doesn't fix it either.
- I am not a Mac owner, I use Windows on its latest version, yes, all my drivers are up to date and YES my computer goes over the game's requirements.
- My mods are not the cause either, already proved it.
- The suggestions by SimQARobo didn't work either.
- Yes I reinstalled origin, the game too and also repaired it. Didn't work.
- Yes, the online connection is enabled in the game's settings.
- Yes, I flushed my DNS
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I hope you've understood what I've done and I hope to get some help to fix it.
When you tried a mobile/other connection, did that also not work ?
- 5 years ago
Ping's more than fine and changing the connection to another one doesn't work either.
- crinrict5 years agoHero+@DisLesbian May i ask which country you're in ? I don't really have any more suggestions but all info can help EA figure out why it's just not working for some people
- 5 years ago
Spain. All should be fine in here and it is, because as I pointed out friends of mine are able to connect to it.