Forum Discussion

Hero+

5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...

the gallery

crinrict

Hero+

5 years ago

@DisLesbian May i ask which country you're in ? I don't really have any more suggestions but all info can help EA figure out why it's just not working for some people

DisLesbian

5 years ago

Spain. All should be fine in here and it is, because as I pointed out friends of mine are able to connect to it.

wallisdj
New Adventurer
5 years ago
There was mention earlier regarding the anti-virus provider. I know I brought it up a long time ago. I have Avast on Win 10 and Alvira on Win 8. I will be eliminating Avast on my computer soon and stick with Alvira. Avast disconnects 95% of the time, Alvira virtually 0%. And I have done all the opening up of ports as recommended and the firewall recommendations, etc.
SimQARobo
EA Staff
5 years ago
@DisLesbian Could you send me a private message with this file:

\Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt

as well a screenshot of what you see when you attempt to connect to the Gallery?
DisLesbian
5 years ago
I sent that same file to an EA support agent and didn't do anything about it so.
puzzlezaddict
Hero+
5 years ago
@DisLesbian SimQARobo is from the Sims team, not EA support, and has a lot more insight into Sims-specific issues. Even if he can't fix your particular error, the information is useful for trying to sort out this issue in general.