Forum Discussion

Hero+

5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...

the gallery

ashpokemon1

4 years ago

My gallery has not been working for a while. I have tried everything I can think of. When I try to connect, it says I am offline even though Origin is connected and my WiFi works fine. I have reinstalled, repaired, taken all of my mods and cc out, taken the entire Sims 4 folder out, to no avail. Sometimes it will connect initially but every item shows up with a red x and cannot be found. It works on the same Origin account on a different computer.

JonaO703
Hero
4 years ago
@ashpokemon1 Hi! Please see this link for tips to resolve Gallery Connection issues.

[READ FIRST] Gallery Connection Troubleshooting/ Status: Online - Answer HQ

It's possible your antivirus may be blocking your connection and there are instructions for adding exceptions here (also included in the above link).

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..) - Answer HQ
- kreatora
  Hero (Retired)
  4 years ago
  @JonaO703
  
  I don't know where to put this post so I add here, This is a temporary workaround for those who do not have an antivirus
  Recently, I also have problems connecting to the Gallery. I don't have antivirus so this is not the case. I found the solution and it works for me 9 out of 10. I open Origin, click the word Origin at the top of the page on the left and choose "Refresh page". Then I run the game from Origin and after starting the game, Gallery is available.
  - DestineeQc
    4 years ago
    @kreatora Thank you so much ! This worked in an instant ! My gallery is available again !
- ashpokemon1
  4 years ago
  @JonaO703
  I have tried all of the options several times and it still doesn't work.
  - JonaO703
    Hero
    4 years ago
    @ashpokemon1 I'm sorry you haven't been able to resolve this issue. Have you tried the suggestion by @kreatora?
    Open Origin, click the word Origin at the top of the page on the left and choose "Refresh/Reload page". Then launch the game from Origin and check the Gallery.