My gallery has not been working for a while. I have tried everything I can think of. When I try to connect, it says I am offline even though Origin is connected and my WiFi works fine. I have reinstalled, repaired, taken all of my mods and cc out, taken the entire Sims 4 folder out, to no avail. Sometimes it will connect initially but every item shows up with a red x and cannot be found. It works on the same Origin account on a different computer.
@ashpokemon1 Hi! Please see this link for tips to resolve Gallery Connection issues.
[READ FIRST] Gallery Connection Troubleshooting/ Status: Online - Answer HQ
It's possible your antivirus may be blocking your connection and there are instructions for adding exceptions here (also included in the above link).
[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..) - Answer HQ
I have tried all of the options several times and it still doesn't work.
@ashpokemon1 I'm sorry you haven't been able to resolve this issue. Have you tried the suggestion by @kreatora?
Open Origin, click the word Origin at the top of the page on the left and choose "Refresh/Reload page". Then launch the game from Origin and check the Gallery.
I was hoping this would work for me, but it didn't. I've exhausted all other possible options too. Restarted router, turned off my firewall, ran game as administrator from both the game and from Origin. Also plugged in a internet cable directly to my laptop instead of using wifi and nothing works for me. I recently downloaded all my Sims 4 games to a new laptop about 2 months ago and haven't been able to connect since. ☹️
