Forum Discussion

Hero+

5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...

the gallery

JonaO703

Hero

4 years ago

@ashpokemon1 Hi! Please see this link for tips to resolve Gallery Connection issues.

[READ FIRST] Gallery Connection Troubleshooting/ Status: Online - Answer HQ

It's possible your antivirus may be blocking your connection and there are instructions for adding exceptions here (also included in the above link).

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..) - Answer HQ

kreatora

Hero (Retired)

4 years ago

@JonaO703

I don't know where to put this post so I add here, This is a temporary workaround for those who do not have an antivirus
Recently, I also have problems connecting to the Gallery. I don't have antivirus so this is not the case. I found the solution and it works for me 9 out of 10. I open Origin, click the word Origin at the top of the page on the left and choose "Refresh page". Then I run the game from Origin and after starting the game, Gallery is available.