[ARCHIVED] Gallery Issues
Gallery seems to be down, anyone else got this issue? ( Location Germany )
Edit By Crinrict: Adjusted Title
Forum Discussion
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? First time it's happened
What is your current game version number? Most recent as of Nov 2020
What expansions, game packs, and stuff packs do you have installed? Eco lifestye, Parenthood, Tiny Living, Holiday pack
Steps: How can we find the bug ourselves? Can't go on gallery because can't connect to the internet and if I somehow manage to open the gallery tab all pictures have big red Xs
What happens when the bug occurs? It tells me to go online and when I attempt to connect I'm told I can't
What do you expect to see? The gallery being open? Is that the question? Sorry English isn't my first language.
Have you installed any customization with the game, e.g. Custom Content or Mods? Taken out
Did this issue appear after a specific patch or change you made to your system? Yes. Bought packs in bundle for the first time and updated game
I tried
- editing ransomware properties as suggested
- tried uninstalling and almost couldn't reinstall
- tried deleting cache files as suggested
- tried whitelisting app from Windows Security
- tried restarting PC
- taken out mods and CC
I'm pretty sure there are other fixes I tried but these are the ones I can remember. I have been trying to fix it for the past ten hours, give or take. I'm nearing tears because my friend bought me a bundle pack for my birthday, this is the first time I'm playing outside of Base Game and I was so excited to try them out when I noticed I couldn't open the gallery and couldn't browse my gallery notifications anymore. It should also be noted that when the bundle was bought it was by using my account but on her PC since I was over at her place at the time. Does that even make a difference?
