Forum Discussion

Eldunarya's avatar
3 years ago
Solved

Bug report is broken

Hi, 


I don't know where to post this, I wanted to report a bug but the thing is, even the "Report a bug" section has a bug... 

Indeed, when I try to fill the two first slots of the ticket, I just can't because nothing shows up to select. 

Here are the pictures (it is in french sorry, but the first one is Product and the second one is Platform as you could probably guess) : 



Thus I cannot even report my bug... I tried on Chrome and Firefox but also on mobile, same issue everywhere. 

Any ideas...? 



Thank you, and have a nice day 


Eldunarya

7 Replies

  • @Eldunarya the easiest thing to do is to copy a previous bug report and then clear the answers and replace them with what you need to add. You can use a bug report that you've used for a different issue or one that another player has filled in. I figured that out as I had a problem getting the bug report form to pop up for me sometimes. Now I keep a blank template saved on a notes app and I just paste it as a reply.

    Hope this helps.

  • Eldunarya's avatar
    Eldunarya
    3 years ago

    Hi @EA_Solaire , 


    I checked and everything is in order, unfortunately I am still unable to submit any bug report ☹️


    @simsplayer818 sadly I have nothing to copy from, if I go to my last bug report, it shows the list of questions that is above the text box for a second and then it disappears, leaving me with the text box only - thus I can't copy anything :/



    I might just say it there just in case, if someone wants to do the report instead of me or else, but I noticed that to me the amount of followers and downloads are gone from the gallery, from my own page but also from everyone else's : 



    (If you want me to remove this from here though please tell me)

  • simsplayer818's avatar
    simsplayer818
    Hero
    3 years ago

    @Eldunarya The Gallery issue is because the Gallery is in the middle of some changes right now and some features have been taken away. Some will return at some point. I know many players have asked for followers and the news feed to return.

    Here's the link to the bug thread:

    https://answers.ea.com/t5/Bug-Reports/OPEN-GALLERY-Followers-amp-Followed-People-are-gone-Low-Follower/m-p/12618198#M251064

    Here's a blank bug report:

    Product: The Sims 4

    Platform:

    Which language are you playing the game in?:

    How often does the bug occur?:

    Every time (100%) 

    Often (50% - 99%) 

    Occasionally (10% - 49%)

    Rarely (0% - 9%)

    What is your current game version number?:

    What expansions, game packs, and stuff packs do you have installed?:

    Steps: How can we find the bug ourselves?:

    What happens when the bug occurs?:

    What do you expect to see?:

    Have you installed any customization with the game, e.g. Custom Content or Mods?:

    Yes

    Not now. I've removed them.

    Never used.

    On console - never used.

    Did this issue appear after a specific patch or change you made to your system

    Yes

    No

    Neutral

    Not sure 

    Please describe the patch or change you made.:

    Select Reply on the above bug thread,  and then paste this blank template and fill it in.

    The good news is that it's marked as Solved and there's a reply from The Sims Team explaining that they are working on the issue right now. So hopefully it will be fixed soon.

    Edit: actually I just had another thought, another thing you could do is just open the link and then on the first bug report on the thread just click Me Too. Then you can choose if you want to add a report after that. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Eldunarya 

    If you're trying to post in the English section of AHQ, you'll need to be sure your language preference is set to English instead. 

    However, this issue with the profile stats not appearing is currently being tracked in the open bug report here: https://answers.ea.com/t5/Bug-Reports/OPEN-GALLERY-Stats-are-missing/m-p/12638903#M251521

    Please be sure to add your information to that open thread and click the Me Too button on the first post of that thread to help us track this further. 

  • RippinKittin's avatar
    RippinKittin
    Seasoned Traveler
    3 years ago

    I am trying to post the below Bug Report but when I click Submit nothing is happening.