Forum Discussion

gryffinnightwin's avatar
8 months ago

build/buy mode fence glitch

when i move a fence, it causes a glitch where i cannot add or place new fences or objects, if there was a gate, i cannot move the gate back to the fence. if i switch back to live mode, the game is frozen and if i try to exit and save, it never saves and then i either have to 1) ctrl-alt-del to close game, or 2) if #1 doesn't let me access task manager, manually restart my computer. this has happened a few times. i closed and reopened both ea app and game, restarted my computer, and repaired the game. i wound up saving my sim and house and starting a fresh save file, that worked for a while, until i tried to move a fence again. 

4 Replies

  • @gryffinnightwind  A few questions so I can get a better idea of what is happening to be able to help you.

    Are you playing on Mac or PC?  And what packs do you have?  

    Are you using any mods or build/buy CC.  If mods, any build mode mods like TOOL or BBB?

    Are you seeing any red error messages when it happens, like incompatible blocks, etc.

    Is the fence you're trying to move attached to a house on a raised foundation?

    When it happens, does it only happen with MOO on or MOO off?

    Does it happen on a single lot or on any lot in your game?

    Edit:  And have you tried a user folder reset?

    Hope this helps.

  • -PC

    -yes mods, not TOOL or BBB - mods i am using are up to date. if it does happen again, i'm going to remove them and try again, but it's been sporadic in happening

    -no error messages

    -its happened on both flat, not attached to house, and attached to house on raised

    -both MOO on and off

    -so far its been a single lot on two separate saves (henford-on-bagley [i'd have to check which lot])

    -not sure what a user folder reset is?

  • CGrant56's avatar
    CGrant56
    Hero+
    8 months ago

    @gryffinnightwind 

    If it is the same lot in 2 different saves, then is more likely something about the lot causing the issue rather than a game bug.  So, it would be helpful to know which lot it is so I can test the lot.  To follow up on that, I'd appreciate it if you could take a look and then give me the lot name when you next post.  That sort of sparks another question.  Since it's the same lot in both saves, is it the same house that you've used in both places?  If it is, is a premade house, a downloaded lot or a new build?  I've played quite a bit in HonB but not on all lots and haven't had any problems on the ones I've played.  I rebuilt and played 1 lot in the Bramblewood zone, 2 lots in the New HonB zone and 1 lot in Finchwick.  I haven't run into any problems with fences on those 4 lots.

    A user folder reset is simply having the game create a new user folder, just like it does when you start the game for the very first time.  FYI, by user folder, I mean the "Documents>Electronic Arts>The Sims 4" folder.  To reset the folder, all you need to do is rename "The Sims 4" folder to something else or just move it to your desktop or elsewhere on your computer out of the game path.  Once you've done either of those, just restart the game and create a new game.  The game will automatically create a new folder and all the files and subfolders within.  Once you go through making and placing the mandatory sim, go to the lot that's giving you the problem and test to see if it is still happening.  Once you know if it is or not, just save and quit. If it is still happening in a vanilla save, then the only options you have are to repair the game, test again and if still happening, do a full uninstall/reinstall.

    The next step is to test your current saves.  You do that by copying the saves folder from the old user folder to the new one.  Start the game and open one of the saves you have the problem happening in and test to see if it is still happening.  If it isn't, then quit without saving.  Copy your mods folder from the old to the new and also copy any other folders that you have things in that you want to transfer to the new user folder.  Screenshots, Config Overrides, custom music, etc.  Then start the game, go to the save you tested before and test again.  Hopefully, the problem won't be there, but if it is, then the most likely candidate for what is causing the problem is something in your mods folder.  Then you'll have to test your mods and CC to identify the problem file and once you have identified what it is, either replace it if there is an updated version available or remove it from your mods folder.

    If the problem is still happening in the save the first time you test in the new user folder with only your saves (no mods, etc.), the most likely cause is the lot. And if it is a downloaded lot, you can try bulldozing and replacing the lot with another copy of the downloaded lot, an entirely different lot or building out the lot from scratch.  Your choice. One thing you should be aware of concerning lots downloaded from the Gallery is that there are a lot of lots in the gallery that have caused people problems due to one glitch or another due to the way some lot builders do things such as using debug items, using items from packs you don't have, MOO placements and various other ways to use cheats during a build that allow the builder to get around some of the build system limitations.  The lot may work fine for whoever built it and the builder gets no errors when they upload.  But anyone who downloads the lot gets hit with a variety of issues due to the lot being glitched.  Many lots on the Gallery have always been that way.  So, when using the Gallery, it's a case of buyer beware.  No everything you download will work and a fairly large number will not work right and create problems for you.

    Hope this helps.

  • I believe I have a similar or the same bug, so I'm adding it here instead of creating a new post:

    Lot: New Moon Shack in Moonwood Mill
    Mods: Currently off, but I've used MCCC in the save file previously

    It has happened twice in the same file and lot that a make certain changes in build mode, try to undo it and the game stops working. I'm unable to place anything and my sim is also unable to interact with anything. Time is stopped in live mode. Essentially I can interact with the HUD, but not the sim world. When I click to go to Manage World I can choose whether ot not to save and get to the loading screen, which then is never ending. I have to End Task in Task Manager to close the game. 

    Both times it happened I was working on adding a second floor to the house and was making several large structural changes. The first time I was moving a balcony from one side of the house to the other and moving fences on it, then trying to undo something. I somehow ended up with the on hover preview of how a wall looks like when swapped with a fence to apply to and remain on all walls I hovered over until I changed to a different fence (or when I left build mode, not 100% sure).

    The second time, working on the second floor yet again as I had not saved, I deleted a room, changed my mind and clicked the Undo button. The room itself returned without the door that got deleted with it and the Undo/Redo buttons became unresponsive. I yet again became unable to place or edit anything in the world. I could still pick up items, but could not place them anywhere aside from their original positions. Had to forcefully End Task to close the game when stuck on the loading screen again. 

    Edit: It has happened a third time just after I posted this - I had almost finalised the second floor and wanted to change the stairs at the main entrance to a foundation with stairs at the front dorr. When placing them, I wanted to make it two tiles wide, but they were invisible when I tried to drag the stairs to widen them from one to two tiles. There were still green squares where the second tile of stairs were supposed to be, but no stairs. The rest of the game is now unresponsive like before, not letting me change anything in the world. This time I tried to Exit the game directly from the Menu instead of going to Manage Worlds first, and it's now stuck on the Menu screen with the cursor forever "buffering" (looking like a spinning circle). This time I didn't have to close it with Task Manager as I got a pop-up from Windows about the game not responding and could close it from there.