Forum Discussion

Rising Adventurer

6 years ago

Solved

Can’t upload creations to the gallery

I have been trying for the past couple months to upload stuff to the gallery but I am unable to. I get this message that says “server error. We could not process this gallery request. Please try again later.”I uploaded one household back when I first started playing the game, it included mods and went up no problem. I still currently have mods. I am completely unable to save lots to my library as well. Also when I click on the boxes that show the individual Sims, it says cannot locate item.

gameplay issue

SheriGR
6 years ago
@AL40491
Please try the following in this exact order without skipping any steps, even if you’ve done some of these steps already:
Exit your game then exit Origin. Drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbnailcache.package file in your 'The Sims 4' folder. (When you restart the game it will automatically create a new Mods folder.)
Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs).
Do not re-add any or your Mods or CC at this time. Please then restart your game and do not enter your previous game-save but begin a new game. See if the issue is present in this new game-save.
If this fixes the issue you can re-add your Mods/CC one at a time to see which were conflicting with the function/causing the glitch - but do not re-add the old Resource.cfg file from the old Mods folder, as it is possible for it to have become corrupted. If you have a lot of Mods or CC you can do so by via the 50/50 method. Let me know if you need directions on this.

7 Replies

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SheriGR
Hero
6 years ago
@AL40491
Please try the following in this exact order without skipping any steps, even if you’ve done some of these steps already:
Exit your game then exit Origin. Drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbnailcache.package file in your 'The Sims 4' folder. (When you restart the game it will automatically create a new Mods folder.)
Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs).
Do not re-add any or your Mods or CC at this time. Please then restart your game and do not enter your previous game-save but begin a new game. See if the issue is present in this new game-save.
If this fixes the issue you can re-add your Mods/CC one at a time to see which were conflicting with the function/causing the glitch - but do not re-add the old Resource.cfg file from the old Mods folder, as it is possible for it to have become corrupted. If you have a lot of Mods or CC you can do so by via the 50/50 method. Let me know if you need directions on this.
AL40491
Rising Adventurer
6 years ago
@SheriGR Repairing the game won’t mess with any of my save files will it?
SheriGR
Hero
6 years ago
@AL40491 No, not running the game repair. It is always good to keep a backup of your game, though. I do it daily when I play. Here is information on how to backup your game: https://sims4.crinrict.com/eng/2014/09/save-games/#sichern
kkelly12007
4 years ago
@AL40491 I am having the same problem and was wondering if this worked for you. I didn't want to go through the work for nothing when I could be trying something else. Thank you for your time!
AL40491
Rising Adventurer
4 years ago
@kkelly12007 Yes repairing solved it! I repair my game pretty often now actually. If you use mods and are paranoid like me I suggest you take your mods and saves folders out every time you repair though.
breedlove2023
10 months ago
Hi mine just saves to my library but not to gallery then I try again and it's just spins forever. Please help
EA_Mako
Community Manager
10 months ago
Hey there,

This thread is quite a few years old and is being locked here to avoid further necroposting.

Feel free to create a new thread if there's a subject you're wanting to bring up that doesn't have a more recent topic, as that helps us make sure all the reports are related to the same incident. Thanks!