Forum Discussion

trackie314's avatar
trackie314
Rising Newcomer
3 days ago

Cannot load into Live Mode for Specific Family

Initial issue was that the game would crash and everything would freeze - all the sims and the time would be stuck but I could still move the camera around, go into the menu, etc. Then would get stuck on a perpetual load screen when trying to Save or Manage Worlds. Totally uninstalled and reinstalled without any CC or mods, and went back in and same issue.

Now, I can get into the household via manage households, I can get into the lot via build mode, but as soon as I attempt to play the Sims in the household, I get a blue loading screen with the load music, then hear the sound normally heard when entering the game (I'll call it the "fanfare") but then the blue screen continues on and the game does not load. 

Attempted loading the home and family into a new save from the gallery and the same issue is happening. Went back and tried to pull in an old version but still same issue. Trying to figure out what's wrong.

cc or mods removed
corrupted save
crashing

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Hi trackie314​ 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • trackie314's avatar
    trackie314
    Rising Newcomer
    2 days ago

    Hi crinrict​ Here's what's in the last exception file:

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>682fe5e97a76ea90691cb138</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-11-18 09:50:17</createtime><buildsignature>Local.Unknown.Unknown.1.119.109.1020-1.300.000.226.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1116</categoryid><desyncid>682fe5e97a76ea90691cb138</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0xa985880' (KeyError: 'Object not found: 0xa985880')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 512, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1767, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1399, in on_update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 741, in on_hit_their_marks&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1142, in _set_zone_state&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1208, in send_all_milestones_update_to_client&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1116, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0xa985880'rtim=0&#13;&#10;Client Session Time: 27.90&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,594,0,6107&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: AMD Radeon (TM) Graphics  31.0.14058.5004, GUID: B60E011F-EA2C-11EF-ADD0-9EDC2D10AB2F&#13; &#10;</desyncdata></report>
    </root>

    And I currently have no mods or CC installed, working off a fresh install of the game.

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