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zari0132's avatar
zari0132
Newcomer
12 days ago

Re: Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Hi,

I need help with case #215500909. I bought a lot of Sims 4 DLCs on Steam while playing on Windows. I’ve now moved to Mac and installed the game through EA App, but my DLCs are not showing or available.

I already submitted all necessary screenshots (proof of purchase and Steam account info), but the response I got from EA Support was generic and completely unrelated to my issue.

I’m very disappointed with the lack of proper assistance, especially considering I spent money on content I can’t access. Please escalate this or guide me on what else I can do to resolve the problem.

Thanks in advance.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hi zari0132​

    The Sims 4 on Steam is not available for Mac, so any packs you've bought through Steam won't be playable on your Mac- you'd need to repurchase these packs from the EA app directly to play on your MacBook. 

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