Hi,
I need help with case #215500909. I bought a lot of Sims 4 DLCs on Steam while playing on Windows. I’ve now moved to Mac and installed the game through EA App, but my DLCs are not showing or available.
I already submitted all necessary screenshots (proof of purchase and Steam account info), but the response I got from EA Support was generic and completely unrelated to my issue.
I’m very disappointed with the lack of proper assistance, especially considering I spent money on content I can’t access. Please escalate this or guide me on what else I can do to resolve the problem.
Thanks in advance.
Community ManagerHi zari0132
The Sims 4 on Steam is not available for Mac, so any packs you've bought through Steam won't be playable on your Mac- you'd need to repurchase these packs from the EA app directly to play on your MacBook.
