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M0z303's avatar
7 months ago
Solved

Can't enter CAS at all after new update!

After this new update, I can't enter CAS to make new Sims, change outfits, or plan outfits. I have to completely turn my PC off to get out of the loading screen. My Sims have random negative mood interactions and I can't enter build mode. I can't play the game at all, what a disappointment 😞.

  • Edit:  For anyone seeing this issue with mods or custom content, please use this master thread:

    https://answers.ea.com/t5/Mods-CC-Issues/CAS-infinite-loading-screen-after-23-07-update/m-p/13898789

    The accepted solution lists mods and cc known to cause this issue.

    If you see this problem without mods, please continue to use this thread, and try the clean user folder described below.

    Marking this as the solution for visibility.


    @M0z303 Does this happen in a new save when you first try to enter CAS?  Please test if you haven't already.

    If the new save is affected, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start another new save and let me know whether CAS works.

    If the new saves are unaffected, and your main save is only affected after opening a certain sim's Simology panel, you probably have this issue:

    https://answers.ea.com/t5/Bug-Reports/Under-Investigation-Game-crashing-visual-issues-on-character/td-p/13893996

    Let me know, and I can merge your post into that master thread.

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