Forum Discussion

tulkak's avatar
5 years ago
Solved

cant join sparkd challenge

Hello there! I am above 18, i play Sims 4, i am from Turkey. I cannot join Sparkd Challenge and i dont know the reason. There is no button to upload to the specific gallery next to the upload to twi...
  • EA_Lanna's avatar
    EA_Lanna
    5 years ago

    Hi @tulkak

    Thanks so much for attaching those screenshots. I don't see the same button as in Hollie's image. Let's try some troubleshooting to see if we can help that button appear for you. To start I'll suggest you make a back-up and then repair the game and try it again. If that hasn't helped, let's clear the cache and uninstall/reinstall Origin. I've added the steps below

    • Make a Back-Up - EA Help Article
      • Open Windows Explorer/File Explorer and go to your Documents folder, then find the Electronic Arts folder.
        • If you’re uninstalling all of your games and/or Origin, right-click to Copy the entire folder.
        • If you’re only uninstalling one or some of your games, open the folders for those specific games and find the Saves folder. Right-click it and Copy them individually.
      • Paste to the desktop, or wherever else you would like to store your backups.
    • Repair Game
      • Select My Game Library in Origin.
      • Right-click on the game tile.
      • Select Repair Game.
    • Clear Cache - Please read this EA Help Article It will expand on the steps in more detail. 
    • Re-installing Origin:
      • Close the Origin client.
      • Open the Control Panel (find it by searching “Control Panel” in the Start menu).
      • Click on Uninstall a program under Programs.
      • Click on Origin and uninstall.
      • Reinstall Origin, then try installing your game again.

    - EA_Lanna