Cats and Dogs Missing PC DVD ROM
Complaint: I want to purchase Cats & Dogs DVD ROM. I found it on E-Bay with the correct packaging, only to find out after purchase that the DVD ROM has been removed by Origin at source. What is going...
Forum Discussion
Yes if it on E-bay was listed as having the whole expansion on DVD rom. Nothing EA can do about that though.
The Box itself only mentions a disc with installation instructions. That obviously had an error as can be seen by the warning not to use it.
No, it's the outside of the box that is wrong.
See, if I was to see this box in a store, I would assume it contains a DVD cause it says so on the box itself (I've encircled that for better visibility)
As a comparison, see the US box where it clearly states that it's a code in a box
So, it's not the ebay seller, it's the box. The seller probably didn't open the box, because you know, people like to buy their games sealed. Maybe there's a warning on the back, I do not know that but the front is in the best case misleading.
@crinrict fun fact: i was fishing yesterday in a brick and mortar store from a well known retailer in my country and i've noticed that the retail Cats and Dogs expansion had no mention about being a code in the box or if there is a DVD inside. Luckily, the peeps working there knew that it was actually a code in the box. Price was over the Origin price, so, that was a no buy, but i do get some nice prices from them from time to time.
EA_MaiEA Staff
Hi @Modemsoft,
Unfortunately, we cannot help you in this case. When having a problem with a purchase of a physical box, you should reach the retailer who sold you that box to get a refund or a change. As you mention, that box should include a disc.
If the retailer is having issues with the boxes, then it's them who should contact their supplier.
Cheers,
-Mai
Thank You for the response. The retailer when I questioned them about the missing disc, said they had been told that EA had removed the disc. I gone back to the retailer and quoted your previous answer. I don't think I am going to get anywhere. Also it seems that people that bought the same DVD ROM disc boxes, from various sellers on Amazon have had the same issues as myself. This seems to be a widespread problem, which does not appear to down to distributor. Logic seems to imply that the PC DVD ROMS were removed or not inserted at the point of manufacture and/or packaging. I just find it strange. Anyway no one wants to take responsibility for this mess.
Thank You but not pacified at all. Just feel like the pig in the middle.
- EA_Mai
Hi again @Modemsoft,
I understand this situation can be frustrating, and I'm sorry you found yourself in it.
However, as I was trying to explain, it's not something we can help you with as retailers are the ones responsible for taking care of this. That box should have a disc in it, as it does not and if the retailer received it like this, they would need to contact their distributor for assistance.
-Mai
Hello Again, This is the reply from the retailer.
We can only assume that the respresentive you spoke to did not have the full details of this product. EA have confirmed to us that these are a code in the box only and no disc have been manufactured for this title.Kind Regards,
ShopTo Support (The Retailer)Can you confirm the above ? If so why has EA sent out DVD Boxes stating PC DVD ROM included ? I would consider this to be misleading advertising on EA's part, as there has been no mention that these DVD Boxes are PC Download Code only !!!
Please see my previous reply on this.
