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MarcysiaiChris's avatar
MarcysiaiChris
6 years ago
Solved

Complaint about EA 'customer service'

Hi I'd like to raise my frustration at the misinformation provided by EA and the poor handling of my discussion with EA representatives. I am living in the UK and want to play the Sims4 in the Polis...
gameplay issue
  • MarcysiaiChris's avatar
    MarcysiaiChris
    6 years ago

    I have now had this resolved by an EA head of customer relations, if anybody wants to know how I got there feel feee to message me

tanncaste's avatar
tanncaste
6 years ago

I spoke to a Brandon B guy, and he wasnt that helpful at all.  I purchased items on my Sims mobile, and my items went away, and it wasnt a cheap purchase, and the guy asked if i can name those purchases, of course i CANNOT GIVE A BALL PARK of those light and trees i purchased... HE MARKED my ISSUE RESOLVED EVEN THO it WASNT RESOVLED at all.  I NEVER GOT A REFUND on those. I AM STILL FOLLOWING it up... I DOUBT EA will HELP ME.....  

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