Re: [CURRENT ISSUE] Sims 4 Failed to Launch Game

every time I open Sims 4 it will open and load, but it doesn't take me to where I can play a household or create a new one, it just crashes and closes the Sims 4 then says "failed to launch game - an error occurred on our end cause the game to fail. try again a little later." i've tried every solution on youtube, deleted my mods, cleared my cache, deleted the EA app and Sims 4, and i've made a new account but it still says it.