Forum Discussion

6 years ago

Solved

[FAQ] Why don't my expansion packs transfer between platforms?

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.58.69.1010 What ex...

gameplay issue

crinrict
6 years ago
@jadecapybara Moving this to game info.

That is normal. You can't mix version.

Packs you only have on Playstation will not be available for PC.

I assume you still have them on your Playstation ?

EDIT:

Only platform cross over that works is Mac to PC and PC to Mac.

Missie_Kate

Seasoned Hotshot

2 years ago

@JonaO703 Indeed. It all comes down to money and profits in the end, how sad is that.

@simsplayer818 That's so lovely that you tried to help your friend save her money and explained to her the pack issue. It's difficult for many people to understand the two aren't transferable, me included, but you aiding her I'm sure was a major help. And I imagine her daughter was thrilled with her present. Still, it's an absolute travesty that she didn't have access to the packs she had on her other console. Christmas is expensive enough, even without that problem. I think examples like yours show the sheer greed at play here. If the whole excuse of "well, it's different platforms, it certainly isn't about our profits" If that really is the case then, the players, or parents of the player, should be receiving a gift card towards, or a redeemable code on each pack that they had on their previous console like @JonaO703 suggested, so they can download their purchased packs on their new one less of charge. Helping resolving problems like this. But sadly, I don't think that will ever be the case with many companies wanting a piece of the profits.

I don't know who the CEOs of the said companies are, but I imagine they have a bunch of complaints about this in their E-mails. On that note, I know it sounds dramatic going to a CEO with a costumer complaint, but, when I can't get a resolution with the usual route, emailing the top of a company usually helps. If I was the company and read this, I'd give your friend a gift card, or even better, some money refunded for her troubles, or maybe even some money off her next purchase? Which company wants be known for charging a mother again for items that she's already purchased once because of "red tape". Nobody wants that reputation for their company, right? Sorry I'm ranting a bit, Lol. It's just because your experience of this issue really exasperated me! 😒🙃

Edit: I know it's a complicated issue. But I think this hasn't been looked into enough by EA. They could acknowledge it more in giving affected costumers benefits that outweigh the negatives. (✿◠‿◠)

JonaO703

Hero

2 years ago

@Mrs_K_Desormeaux On one hand, I agree with you that capitalism can sometimes get a bit out of control. On the other hand, I also try to think about all the people involved in creating, marketing, distributing, etc. Companies are looking for profits for sure but they also have to pay their employees and provide benefits to retain them. It's all part of the machine that drives costs that are ultimately imposed on the consumers.

simsplayer818
Hero
2 years ago
I find as well that some people don't quite understand that downloaded content belongs to your user account and not your console. I often have to explain this to people. We're lucky to have a wealth of knowledge available to us here but a lot of players don't use this forum.
I've known people have their console taken by someone and they've immediately thought all of their games/add-ons are gone too until I've explained their games don't physically belong to the console. This was certainly what happened in the situation I've mentioned earlier as the PS had been taken and the Xbox was the replacement.
When we buy the add-ons I think a small banner would be useful as nobody researches T&C's fine print. Just a notice at checkout explaining the purchase is linked to your username and available on any Xbox but not transferable to a different brand or format. Just one sentence would do as this issue comes up a lot.