Product: The Sims 4
Platform:Mac
Which language are you playing the game in? Nederlands
How often does the bug occur? Every time (100%)
What is your current game version number? 1.98.127.1230
What expansions, game packs, and stuff packs do you have installed? Currently, none on my Mac, only base game.
Steps: How can we find the bug ourselves? n/a
What happens when the bug occurs? n/a
What do you expect to see? n/a
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No
Hello,
I recently had a chat with EA Help about the following issue. The person who helped me told me the case would be reported and that I could also report it as a bug to do my part and get quick help (even though it's not actually a bug).
Here's the problem: I have played the Sims 4 on PS4 since 2015 and have bought nearly every expansion, game and accessory pack there is. Now my PS4 is slowing down, crashing a lot and I'm not sure how long I'll be able to use it, so I decided to make the switch to playing the Sims 4 on Mac using the Origin platform.
I have installed the base game on my Mac using the same EA account I used on my PS4, but sadly I discovered that none of my purchases were transferred. I looked this up and apparently EA made the choice not to do this, meaning that I'm supposed to buy everything I already bought AGAIN in order to be able to play the game I've played and enjoyed the past years. Obviously I'm not doing that since EA already got my money for the exact same products on the exact same account. I hope this is something the team will take seriously, because I'm not buying anything from EA anymore until this issue is dealt with.
I will attach the conversation I had on the EA Help-chat for more details.
Thanks in advance for a reply or any help.
Kind regards,
Sara
