Solved
Forum Discussion
crinrict
1 year agoHero+
The gift issue is a known issue.
There's a thread here: [S] Getting Gifts from Father Winter doesn't work properly | EA Forums - 5057063
Does he appear in the split/merge screen ? If so, you can try moving him into a new household. That should evict him from the current (you can also just move him in with someone and then split from there.