Forum Discussion

Stavrikat's avatar
Stavrikat
2 years ago
Solved

For Rent preorder payment issues

Hey, I know this is probably an old thread but I am having issues with the "for rent" order and I cannot reach a phone or chat advisor. I cannot even open a new case as I only get recommendations for...
gameplay issue
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey there @Stavrikat,

    For billing issues with your preorder, you'll want to get in contact with the live support team so they can review the transaction details a bit further with your preorder and see what's going on- here on the forums, we aren't able to access your specific account information to investigate into this.

    Please contact live support from the help site here so they can take a look.

sally79111's avatar
sally79111
2 years ago

I tried to preorder the For Rent expansions pack but when I had the money, it never went through. I tried to cancel it but now I can't even buy it any more. Can someone please help me.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @sally79111 

    Please follow the steps in the accepted solution on this thread to reach out to the live support team so they can review your billing details and see what's going on with your preorder. 

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