For Rent (query)

I think it's a bug but just wanted to check...

So my Sim bought a lot, built a unit, got a tenant... whenever the tenant complains, I shoot straight over with my Sim, BUT twice now it said within a few moments of arriving "nothing was done and so ratings went down" like ?!

My Sim isn't entirely concerned about any potential money loss, but like the second time was a ghost... I went to talk to it when it finally spawned, she started to yell at it and POOF

"nothing was done" even though the time bar had literally JUST started?!