General Information About The Bug Reports Forum

Sul Sul!

As we have completed our transition to the EA Forums from Answers HQ, I've compiled some handy info below on how bug reports are tracked, handled, and ultimately communicated as resolved by the team on these forums.

Please read through the Compiled List of Reported Issues before creating a new thread, newly created posts that have existing threads will be closed as duplicates. Please click the upvote button in the thread if you are affected by an issue just like you would the "Me Too" button on AHQ.

For issues reported here that are deemed as a mod issue, please use our Mods forum for further help, similarly for technical issues please use the dedicated tech forums for PC, Mac and Consoles.

We will have one thread per issue, pack tags will be added to thread titles, tags and titles may be adjusted to reflect issues better by EA staff or Community Connection Program members.

Unlike AHQ the EA Forums does not require a template. Please utilize the tags feature instead, platform and mod status are important!

If other users on different platforms post in your thread, additional tags will be added by EA staff or Community Connection Program members to show which platforms the issue occurs on. So please make sure to state your platform when adding to a thread.

A new feature for EA Forums, we now have publicly visible statuses for bugs reported here which I will explain in more detail below. These statuses can be set by EA Forums staff like myself, a Community Connection Member like crinrict, or even directly by TheSimsDirect .

Finally, there is no need to report any currently open issues again as the bug reports from AHQ have all migrated to the section called The Sims 4 Bug Reports - Archive on the new EA Forums.

The EA Forums are setup a bit different on the backend for handling bug reports than AHQ was, so we can't merge the AHQ bug reports to the bug reports section that's already live on EA Forums.

This is because the bug report forum on EA Forums is actually an Idea Board and not a forum at all, this allows us to set statuses and provide updates on investigations much easier and without editing thread titles. This should allow both EA staff and Crinrict to relay information to you all in a clearer and more visible way.

Status Definitions:

New: Newly created threads default to this state.
Troubleshooting: This bug is currently being troubleshot by EA staff or Community Connections Program members.
Reviewed: Has been checked by Community Connections Program members or EA Forums staff and deemed as something Maxis will review.
Resolved: This issue turned out not to be a bug during troubleshooting.
Mod Related: This issue turned out to be mod related during troubleshooting.
Under Investigation: This issue is being looked into by Maxis.
Laundry List: On Maxis' Laundry List of bugs they are currently investigating and aiming to fix in an upcoming patch.
Needs Info: This needs further Info like Saves or Videos, etc.
Fixed: This issue has been resolved as per patch notes or other users.
Declined: This issue was declined for whatever reason (Collection of several issues in one post, unsupported language, etc.)
Duplicate: This already has a thread. See link provided in the thread.

2 Comments

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crinrict
Hero+
3 months ago
If you have a report for the a stuff pack/game pack or expansion pack please put a abbreviation (see list below) in front in your title. I'll be editing thread titles if that info is missing.

Expansion Packs

[GTW]: Get To Work

[GT]: Get Together

[CL] City Living

[CD] Cats & Dogs

[S] Seasons

[GF] Get Famous

[IL] Island Living

[DU] Discover University

[ECO] Eco Lifestyle

[SE] Snowy Escape

[CoL] Cottage Living

[HSY] High-School Years

[GRO] Growing Together

[HR] Horse Ranch

[FR] For Rent

[LS] Lovestruck

[LD] Life & Death

[BH] Businesses & Hobbies

Game Packs

[OR]: Outdoor Retreat

[SD]: Spa Day

[DO] Dine Out

[V] Vampires

[PH] Parenthood

[JA] Jungle Adventure

[SV] StrangerVille

[ROM] Realm of Magic

[JTB] Star Wars: Journey to Batuu

[DHD] Dream Home Decorator

[MWS] My Wedding Story

[W] Werewolves

Stuff Packs

[LSP]: Luxury Stuff Pack

[PPSP]: Perfect Patio Stuff Pack

[SSP]: Spooky Stuff Pack

[CKSP] Cool Kitchen Stuff Pack

[MHSP] Movie Hangout Stuff Pack

[RGSP] Romantic Garden Stuff Pack

[KRSP] Kid's Room Stuff Pack

[BYSP] Back Yard Stuff Pack

[VGSP] Vintage Glamour Stuff

[BNSP] Bowling Night Stuff Pack

[FSP] Fitness Stuff Pack

[TSP] Toddler Stuff Pack

[LDSP] Laundry Day Stuff Pack

[MFPSP] My First Pet Stuff Pack

[MSP] Moshino Stuff Pack

[TLSP] Tiny Living Stuff Pack

[NKSP] Nifty Knitting Stuff Pack

[PSP] Paranormal Stuff Pack

[HCHSP] Home Chef Hustle Stuff Pack

[CCSP] Crystal Creations Stuff Pack

Kits

[TFK ] Throwback Fit Kit

[CKK] Country Kitchen Kit

[BDK] Bust The Dust Kit

[COK] Courtyard Oasis Kit

[FSK] Fashion Street Kit

[ILK] Industrial Loft Kit

[IAK] Incheon Arrivals Kit

[BRK] Blooming Rooms Kit

[MMK] Modern Menswear Kit

[CSK] Carneval Streetwear KIT

[DTMK] Décor to the Max Kit

[MCK] Moonlight Chic Kit

[LCK] Little Campers Kit

[FFK] First Fits Kit

[DLK] Desert Luxe Kit

[PPK] Pastel Pop Kit

[ECK] Everyday Clutter Kit

[SCK] Simtimates Collection Kit

[BCK] Bathroom Clutter Kit

[GHK] Greenhouse Haven Kit

[BTK] Basement Treasure Kit

[GRK] Grunge Revival Kit

[BNK] Book Nook Kit

[PSK] Poolside Splash Kit

[MLK] Modern Luxe Kit

[CEK] Castle Estate Kit

[GGK] Goth Galore Kit

[UHK] Urban Homage Kit

[PEK] Party Essentials Kit

[RRK] Riviera Retreat Kit

[CBK] Cozy Bistro Kit

[ASK] Artist Studio Kit

[SNK] Storybook Nursery Kit

[CGK] Cozy Gamer Kit

[SSK] Secret Sanctuary Kit

[CCK] Casanova Cave Kit

Creator's Kits

[CKCK] Cozy Kitsch Creator's Kit

[SSPCK] Sweet Slumber Party Creator's Kit

[BCCK] Business Chick Creator Kit

[RLRCK] Refined Living Room Creator Kit

Free Pack

[HP] Holiday Pack
crinrict
Hero+
3 months ago
I encourage everyone to PM links instead of putting them in a thread, especially if you're using a personal account that shows your real name. I will never give your information to anyone else without your permission. I will forward your save links to EA Staff/QA though unless you tell me not to.

I sometimes ask for save games. This has two purposes: I want to try out on my game if I can reproduce the error and also to forward the save game to EA/Maxis so they can fix this. Be aware that I usually get no feedback from them so forwarding is a one way street. All you can do is hope that they fix it in an upcoming patch.

QA will sometimes ask for saves directly. Please follow their instructions to upload. Please do not PM saves to me if it was QA who asked.

There are no guarantees though that already affected save games can be recovered. Sometimes bugs are fixed but they only prevent the problem from happening again, not fixing old ones.

Instructions for Saves Folder

Navigate to this folder: documents\electronicarts\thesims4\

Right click on the folder saves you find inside it and choose Send to --> Compressed (zipped) folder

A file will be created in your sims4 folder with the extension zip (if you have known extensions turned off, you will not see the .zip but you can tell by the icon). Rename that file with your user name (right click on the file and choose rename)

Upload the save to a file sharing site like WeTransfer, Dropbox, GoogleDrive, OneDrive and PM me the link. Make sure the save is not set to needing permission to read

Instructions for a specific File

If you have a lot of saves, it's advisable that you only send the one that has the bug. To find out, which save you need to send, open the game and click on load.

Next to the save that has the issue, you will see a little folder. If you hover over this, you can find the path and name of the save file. Follow instructions above but only zip that one file,

Ideas

General Information About The Bug Reports Forum

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About The Sims 4 Bug Reports