Ideas

AlienAurorabb's avatar
AlienAurorabb
Seasoned Newcomer
3 days ago

Game File Not Loading

With the recent September 18th patch, my game suddenly refuses to load one of my save files. The game will launch, but as soon as I try to load the save, I'm only stuck with the spinning plumbob of death. 

I've tried removing all of my mods, even one by one. Made sure they were all updated before trying to play. Tried playing in offline mode, tried recovering an old save of the world, tried deleting a ton of cc, tried it all. None of it works. 

I play on PC, and have 2 save files, yet somehow the 2nd one works just fine even with all of my mods. I can create a new game just fine with them too. The only difference between the two files that I can tell is one has a lot that uses For Rent's divide one lot into multiple feature, which has caused me issues in the past. 

I really don't want to have to restart this save, can anyone please help? 

3 Comments

  • crinrict's avatar
    crinrict
    Hero+
    3 days ago

    Hi AlienAurorabb​ 

    to be sure, you did test without any mods/cc, preferebly by renaming your user folder and still had the same issues ?

    If so, do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • AlienAurorabb's avatar
    AlienAurorabb
    Seasoned Newcomer
    2 days ago

    Hi! Thank you for responding! Yes, I did try testing without mods and still had the same issue unfortunately.  
    After seeing some other reports I have a hunch this is the same issue as people receiving a blank white screen when they have a penthouse residential rental in San Myshuno after the latest patch? Because that is where my sims live in that save, on a penthouse residential rental in San Myshuno. But all the fixes I find for that require you to be able to enter the world? This bug won't even let it load for me :c

    I did receive LastException files after every test. Here's the latest one without any mods, thank you again! :  

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>79b6d13a692943f168dc7fe6</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-10-01 01:13:28</createtime><buildsignature>Local.Unknown.Unknown.1.118.242.1030-1.200.000.677.Release</buildsignature><categoryid>(AS)widgets.GameEntry.controls::MapTag</categoryid><desyncid>79b6d13a692943f168dc7fe6</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.GameEntry.controls::MapTag/HasGetaway()&#13;&#10;    at widgets.GameEntry.controls::MapClipBase/SetupLotRollover()&#13;&#10;    at ()&#13;&#10;    at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/SetRegion()&#13;&#10;    at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/SetNeighborhood()&#13;&#10;    at olympus.core.widget::WidgetBase/Show()&#13;&#10;    at olympus.io::CommunicationObject/DispatchToWidget()&#13;&#10;    at olympus.io::CommunicationManager/DispatchStoredOnDemandMessages()&#13;&#10;    at olympus.core::LayoutManager/OnDemandWidgetLoadComplete()&#13;&#10;rtim=5623&#13;&#10;Client Session Time: 27.19&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,560,0,6073&#13; &#10;Modded: False&#13; &#10

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