Game keeps being stuck on loading screen

Question

I installed the game earlier today. And it just keeps getting stuck on the loading screen. I can open it normally but whenever I click resume game it it just keeps getting stuck on the loading screen. It will work from load game, initially but the keeps getting stuck whenever I try to visit or build on any lot.

I already tried deleting localthumbcache.package & there is no lastexception file.

setting the game to -dx9 also doesn’t work.

Since I only installed it today there are also no mods or CC installed.

I’m really lost on what I should do to fix it

yeabbiegail · Answer

also having this issue&nbsp;

crinrict · Answer

Hi lucandothis​ yeabbiegail​&nbsp;
did you guys install the game for the first time or kept the user data you had ?
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have- Trigger the error again- Check if new ones are created- If that is the case, please copy/paste the content here. You can open the file with any text editor.
Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.&nbsp;

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Game keeps being stuck on loading screen

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