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goblin__mama's avatar
goblin__mama
Seasoned Novice
1 year ago
Solved

Game won’t load after last update

I updated on the 18th and can’t get past the loading screen. I removed all my mods and cc and repaired the game and it still won’t load. I also deleted my caches. 

gameplay issue
  • crinrict's avatar
    crinrict
    1 year ago

    You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.

    First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.

    Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.

    You will need the following folders

    - Tray (your households and lots you have saved to library)

    - accountDataDB.package (your event rewards)
    - Custom Music (if you added any)
    - Screenshots (if you've taken any)
    - Videos (if you've taken any)
    - ConfigOverride (if you made any although I recommend redoing those)
    - Options(.ini) (although I recommend to just redo your settings in the game)

    Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.

    All other files are recreated and not needed.

    If you don't have your event rewards after this, also copy back usersetting.ini

6 Replies

  • goblin__mama's avatar
    goblin__mama
    Seasoned Novice
    1 year ago

    Neither - resume and new game never get past the dark blue screen. Load game gets me to manage worlds but when I click on a household, we get stuck on the loading screen again. 

  • crinrict's avatar
    crinrict
    Hero+
    1 year ago

    Factory Reset

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back. 
  • goblin__mama's avatar
    goblin__mama
    Seasoned Novice
    1 year ago

    Okay this worked, I was able to load into a new game. How do I retrieve my files, do I just move the “saves” file? I don’t need any of the screenshots or custom music, I can replace that. 

  • crinrict's avatar
    crinrict
    Hero+
    1 year ago

    You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.

    First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.

    Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.

    You will need the following folders

    - Tray (your households and lots you have saved to library)

    - accountDataDB.package (your event rewards)
    - Custom Music (if you added any)
    - Screenshots (if you've taken any)
    - Videos (if you've taken any)
    - ConfigOverride (if you made any although I recommend redoing those)
    - Options(.ini) (although I recommend to just redo your settings in the game)

    Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.

    All other files are recreated and not needed.

    If you don't have your event rewards after this, also copy back usersetting.ini

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