Ideas

Hats

So I’m a long time novice simmer, currently playing sims 4 on Xbox 1. I’m having a slight problem where all hats for the military career, possibly all careers, have disappeared. Just no hats on my sims or any natural sims. Everytime my sim puts on its work clothes to go to work in the military career no hat. I’ve reinstalled game and all add ons, deleted local saved data, deleted saves, made new sims. Everything. I realize I can just cheat to fix this, but really trying to do a true playthrough no cheats just hard work. Any more suggestions?