How do I activate the sims 4 if I cannot use my product code?

Thanks @jpkarlsen.

I'll close this out here now to limit necroposting. For future readers, if you're experincing a similar issue, there may be an active discussion happening that you can join for more information. Use the search bar to check for active conversations. If there isn't one yet, please feel free to pop open a new fresh thread on the topic.

Thanks,

EA_Lanna