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Zeldawho's avatar
Zeldawho
Newcomer
5 months ago

Missing Family

I opened a save, which showed the family I wanted to play, but when the I opened the town where their house is, the family is gone. The character shows up, the little headshot, before I open the town, like they are still there, but they are not. I tried to recover an earlier save, but that didn't work. I should have made another save. There are no mods. I tried to share the file, but an error came up, saying I couldn't use that file because it is missing an extension ie jpeg. 

Thank you

never cc or mods

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    5 months ago

    HI Zeldawho​ 

    is this the only family you're missing ?

    Which file are you sharing ? The save ? 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

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