Forum Discussion

anthonyslif3's avatar
anthonyslif3
2 years ago

My gallery is completely corrupted and the battle pass won't open on my game.

When I go to the gallery in my sims game, everything has a red x across it and corrupted. Another problem I'm having is that the battle pass won't open up in my game. When I click on it on my sims 4 ...
gameplay issue
crinrict's avatar
crinrict
Hero+
2 years ago
@anthonyslif3 Could you post a pic of your gallery ?

You say you turned off norton, did defender turn on when you did that ?
anthonyslif3's avatar
anthonyslif3
2 years ago

Here's the picture. And no, microsoft defender did not turn on because I'm not even signed into it.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @anthonyslif3 as you didn't sign in to a microsoft account ? That shouldn't affect defender. I only have a local account and still have defender.

    It def looks like the issue where some antivirus software is blocking your user folder.

    Unfortunately I don't have any other suggestions. Maybe someone else can help you further.
    • anthonyslif3's avatar
      anthonyslif3
      2 years ago

      Ok thanks for trying to help 🙂.

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