NPCs have disappeared

Hi shannoleo​ 

Could you please provide the following information

• Are you using mods/cc in your game ? Please remove them and test without them if you do.
• What platform are you playing on (PC, Mac, Playstation, XBox)
• Do you overstuff your household with > 8 Sims ?

Yes, I have tested my mods and it’s still the case. 
I play on PC. 
No always under 8 sims 

Please try the clean folder approach described here: [GUIDE] Clean User Folder Approach | EA Forums - 12690428 and test if you have the same issue on  a new save.

Hi shannoleo​ 

did you have a chance to try  a clean folder ?