This is a user help user forum so it will never fly that we users should promise to send an issue to the developers. Us that help here generally have many years of experience with the game and troubleshooting and since a DxDiag quite often is helpful in diagnosing a technical problem you will often see a request for one. The most seen problem here is with outdated mods/CC. If something is suspected to be a bug in the game people will be asked to post in the bug forum or if there are an existing bug thread asked to post in that..
My understanding (which, since I don't work for EA, might be faulty) is that every bug report that's complete (with the template) and with a good, comprehensible description of the issue is sent to the devs via a regular "scrape." Like, you wouldn't expect them to promise to work on an issue like:
Title: SIMS 4 BROKEN
Message body: FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT!!!!!!!!!!!!!!!
Uh, okay, so... what's broken? The team needs to understand the problem in order to be able to reproduce it and fix it. That's far too vague.
A DxDiag is actually a reasonable request for things like graphics-quality-related issues (like frame rate drops, etc.). It's less that it's all your fault and more that, you know, at what level can supported PCs and graphics cards not keep up with a certain feature? Like, apparently my computer cannot handle Oakenstead as a green Eco lot without dropping frames to 1 fps, and it's not a high-end gaming PC but it's not a potato, either. They need my specs and dxdiag for that.
Please can you explain who you are defining as Moderators? Which role do they have under their name in posts? If you are referring to Heroes and Champions, perhaps this helpful FAQ will make the roles a little clearer for you - https://answers.ea.com/t5/General-Information/Heroes-and-Champions-Support-Volunteer-Helpers-of-AHQ/m-p/8924397#M1
Answers HQ is a platform for players to help players get back into their game. All helpers here are volunteers, unaffiliated with EA. It is not a predominantly PR platform. I would go so far as to add that the very nature of these forums is almost the antithesis of PR (but there's no such thing as bad PR right? 🙂 ). EA are encouraging people to report problems with their game, to publicly state they cannot properly run the game, whether that is because of a bug or the user's setup, and to seek out help from other users - users who are experienced with the game or have technical know-how about the platform in question. In that process, other users who are seeking help for a similar issue will come across a post and either get the help they need or add to the discussion, providing more info that helps the player or more info that helps troubleshooting.
You only have to browse the Tech. forums and Gameplay & Mods forum to see how helpful players are to each other and how appreciative the vast majority of players looking for help are. Perhaps only being predominantly active in an ongoing bug thread skews the perspective a bit? I get it, it can be incredibly frustrating when a bug is introduced that renders the game unplayable. I've been there many times over the last 22 years of playing the Sims. But we can all help each other and being divisive doesn't help anyone, it only serves to make a frustrating situation even worse.
