My understanding (which, since I don't work for EA, might be faulty) is that every bug report that's complete (with the template) and with a good, comprehensible description of the issue is sent to the devs via a regular "scrape." Like, you wouldn't expect them to promise to work on an issue like:
Title: SIMS 4 BROKEN
Message body: FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT!!!!!!!!!!!!!!!
Uh, okay, so... what's broken? The team needs to understand the problem in order to be able to reproduce it and fix it. That's far too vague.
A DxDiag is actually a reasonable request for things like graphics-quality-related issues (like frame rate drops, etc.). It's less that it's all your fault and more that, you know, at what level can supported PCs and graphics cards not keep up with a certain feature? Like, apparently my computer cannot handle Oakenstead as a green Eco lot without dropping frames to 1 fps, and it's not a high-end gaming PC but it's not a potato, either. They need my specs and dxdiag for that.
Please can you explain who you are defining as Moderators? Which role do they have under their name in posts? If you are referring to Heroes and Champions, perhaps this helpful FAQ will make the roles a little clearer for you - https://answers.ea.com/t5/General-Information/Heroes-and-Champions-Support-Volunteer-Helpers-of-AHQ/m-p/8924397#M1
Answers HQ is a platform for players to help players get back into their game. All helpers here are volunteers, unaffiliated with EA. It is not a predominantly PR platform. I would go so far as to add that the very nature of these forums is almost the antithesis of PR (but there's no such thing as bad PR right? 🙂 ). EA are encouraging people to report problems with their game, to publicly state they cannot properly run the game, whether that is because of a bug or the user's setup, and to seek out help from other users - users who are experienced with the game or have technical know-how about the platform in question. In that process, other users who are seeking help for a similar issue will come across a post and either get the help they need or add to the discussion, providing more info that helps the player or more info that helps troubleshooting.
You only have to browse the Tech. forums and Gameplay & Mods forum to see how helpful players are to each other and how appreciative the vast majority of players looking for help are. Perhaps only being predominantly active in an ongoing bug thread skews the perspective a bit? I get it, it can be incredibly frustrating when a bug is introduced that renders the game unplayable. I've been there many times over the last 22 years of playing the Sims. But we can all help each other and being divisive doesn't help anyone, it only serves to make a frustrating situation even worse.
From reading your posts it seems like you don't fully understand how Answers HQ works and its purpose which is why I linked to the help thread in my earlier post. PR is irrelevant here when trying to help people as we are players helping players and unaffiliated with EA. And no, regular posters do not take on Moderator roles. Again, this is covered in the link I provided.
In the bug thread you are active in, you stated that Mac users are experiencing the lag issue worse than Windows users. I asked you yesterday to provide me with links to Mac users who are experiencing this specific lag issue since the recent patch. You have chosen not to do so. This would be valuable information because I'm still struggling to find any Mac users experiencing this exact issue.
At the risk of being unhelpful--apologies in advance, if so--I find your right hand/left hand analogy for being techhie or non-techhie to not compute for me. You're born being right-handed or left-handed, while being techhie or not is a matter of exposure to technology and education. Also women are sometimes educated differently on technology than men, and sometimes actively discouraged, which is a rant for another day. Suffice to say that there is no harm or shame in not being techhie!
That said, ermmmmmm, I find it DEEPLY OFFENSIVE if someone addresses me like "Okay, I'm going to ask you for something but IT'S NOT HARD OR SCARY I PROMISE!!! Take the tip of your mouse cursor and place it..." Less so in a web forum where I could be anyone of any profession or gender, and more so in a professional setting. (I'm a SQL Server DBA/Email admin at a non-game software company.) Like, if someone does that to me in a professional setting, I have to bite my tongue to avoid answering, "Oh hey! Tell me you're a rampaging sexist without saying 'I'm sexist!'"
(Please, forum folks, I beg of you, please DO NOT start asking for DxDiags that way! I know how to use my mouse.)
It's perfectly reasonable to assume that not everyone is the same level of technical expertise and that it's okay either way! Like, many years ago I used to repair PCs at a college for a living, and there were people who knew more about German or Music or History or Biology than I'll ever know, smart people! and it's not their job to know computers or to fix their own computers, that was MY job.
Of course, still...
Student assistant: You can't go in there without an appointment.
Me: I'm here to fix her computer.
Student assistant: YOU HAVE TO HAVE AN APPOINTMENT TO GET ADVISING! STOP!
Me: I'm here to fix her computer.
Student assistant: WHERE ARE YOU GOING? YOU HAVE TO HAVE AN APPOINTMENT!!!!!
Professor: She's here to fix my computer. They hire girls for that now.
Student assistant: ...oh. *blush*
Me: *high fives professor*
Anyway.
"Please provide a DxDiag with your bug report, instructions are below" is a compromise for varying tech levels. It's not assuming anything, or placing a value judgment either way.
