From reading your posts it seems like you don't fully understand how Answers HQ works and its purpose which is why I linked to the help thread in my earlier post. PR is irrelevant here when trying to help people as we are players helping players and unaffiliated with EA. And no, regular posters do not take on Moderator roles. Again, this is covered in the link I provided.
In the bug thread you are active in, you stated that Mac users are experiencing the lag issue worse than Windows users. I asked you yesterday to provide me with links to Mac users who are experiencing this specific lag issue since the recent patch. You have chosen not to do so. This would be valuable information because I'm still struggling to find any Mac users experiencing this exact issue.
@crinrict , i seem to be getting a number of kudos to my posts, so obviously not everyone is finding what i'm saying offensive. Again, just as you've asked people to let you know if they've taken something you've said the wrong way (offensively) so you can clear the air on the matter, please do me the same courtesy. I can accept that i can come across a bit on the strong side, but I don't deliberately go out of my way to offend people.
This really is not rocket since, but because you are not getting it I will write it out.
Nobody here is saying this problem is anything but a problem with the latest patch.
All @crinrict and others are trying to do is narrow down on which systems and on which hardware this problem occurs so that reproducing the problem becomes easier.
There is no fix if Maxis can't reproduce the isuue.
Community ManagerHey there @taffster74 ! Jumping on that thread to add some clarification.
Firstly regarding your posts being deleted: if one of your post is being moved for whatever reason, you should receive a private message from someone in the EA team explaining why the post was moved. Just so you know, superusers (Heroes & Champions) don't handle moderation, so if you've any questions regarding a missing message, don't hesitate to reach out to one of the Community Managers here. Also, if you post a very long reply, our Spam filter might accidentally catch it and remove it automatically - if that happens we can restore your post straight away.
As others have stressed out, regular users and superusers do not work for EA and can't promise things such as reporting bugs directly to the studio. I understand though, if you experience a bug that you're nearly sure doesn't come from your end, that it can be frustrating to be asked to provide a DxDiag - however, this concern should be addressed to the EA team and the EA team only, not the Superusers. They are regular users trying to help and provide solutions, and are not expected to provide "good PR" (except if they start being rude or breaching rules obviously!).
Regarding the DxDiags: again, I totally understand it can be frustrating to hear that the issue might be coming from your end when you're 100% sure the bug comes from the game. To raise a bug to the studio, we have to be 100% sure ourselves that the issue doesn't come from the user's side. It's easier for us to ask for a DxDiag straight away before contacting the teams. Because if we are not 100% sure, the studio will likely ask us to confirm that nonetheless. So instead of telling players that we can escalate the issue, and then come back to them to ask for a DxDiag, we prefer to ask for it first before confirming any escalation. This avoids unnecessary back and forth, and can also avoid an escalation if we find any issues within the DxDiag.
This is why you will see a lot of replies asking for DxDiags, and it might seem like everyone is just copying and pasting the same answer, but those are crucial to raise any bugs or move on to the next step, which is the studio escalation. While Superusers can't directly reach out to the studio, they can reach out to the CMs directly, but they know how the escalation process works, hence why they also ask for DxDiag to confirm that the issue is really a global issue. I hope that makes sense?
We appreciate any comments regarding EA officials replies though and are taking those comments into account. I hope my post this clarifies things a little bit. I just want to stress out that non EA official users are volunteers and are doing their best to help other fellow players. It's ok to not be happy with a reply, or to expect a different outcome, but those concerns should be addressed to the EA team and not regular users who are just trying to help, because it is not expecting of them to have PR skills: as long as everyone follows the rules and keeps it friendly.
(also, I'm gonna be moving some of your posts in the lags and freezes thread to this one, in order to keep the other thread focused on tech issues!)
