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amm4797's avatar
amm4797
New Traveler
3 months ago
Solved

Problem with CAS

After picking a saved game, the loading screen appears and stays on forever... 15+ minutes. I was frustrated, and tried all the solutions I could find online. Ultimately, I decided to just start off ...
gameplay issue
  • amm4797's avatar
    amm4797
    2 days ago

    BluebellfloraI discovered what the issue was! Even after clearing my internal hard drive to 90 GB of free space, the game didn't work. Turns out that the "recommended 50 GB of free space on hard drive" is still not enough if someone has all the DLC installed. I followed your tutorial of creating a symlink to my 5TB external hard drive and now my game runs smoothly. Thank you so much!

Bluebellflora's avatar
Bluebellflora
Hero+
3 months ago
@amm4797

If you turn off the wifi on your Mac does it still happen?

Instead of moving some TS4 files to the desktop, move the whole folder so a new one is generated in the Documents > Electronic Arts folder.
amm4797's avatar
amm4797
New Traveler
3 months ago

Thanks for responding @Bluebellflora . Sorry I didn't specify in the original message. I moved the whole folder to the desktop so it would create a whole new TS4 folder.

Also, just tried turning off the WiFi and it's still stuck on that loading screen for quite a long time after leaving CAS. I did notice that my personal gallery shows duplicates of the family I created. Right now, I'm just using June Kay since she's the first premade sim in my gallery. This must mean that the household is being saved, but it's struggling with leaving CAS and moving the created family into the world...?

Is it just taking a long time since I have all the DLC installed? It's never taken longer than 5 minutes before prior to this last update. This is a totally clean game, and my system meets all the requirements so I'm not sure what's going on...

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 months ago
    @amm4797

    It doesn't sound like an installation issue. When you refer to your personal gallery are you referring to the Library or the online Gallery? Your Library shouldn't have any of your content in it because you moved the Sims 4 folder to the desktop and the game created a new one. Your Tray folder (where the Library files are saved) should be empty.
    • amm4797's avatar
      amm4797
      New Traveler
      3 months ago

      @Bluebellflora Thank you for your response.

      I meant just my private library, so I apologize for misusing the terms. I had been trying for multiple times and the loading screen takes forever. The multiple copies of June Kay in my personal library was just the multiple attempts at starting a game.

      For the sake of trying again, I moved the whole Sims 4 folder back to the desktop from My Documents since I have nothing to lose. My game is completely clean and wiped out anyway. However, after trying again, quitting the tutorial in CAS and using June Kay from my personal library to replace the family... It's after I click the checkmark to confirm the family that it leads to a loading screen... and it's just stuck and has been stuck on the loading screen for 20+min now...

      It's a little frustrating, because I just reinstalled everything... any suggestions?

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        3 months ago

        @amm4797

        I don't understand how you quit the tutorial in CAS and used a Sim from your Library when the only option to add a sim you haven't made yourself in CAS is from the online Gallery. But it's entirely possible I'm missing something as I spend as little time in CAS as possible. BUT, I would suggest you forget June Kay for the moment and try to create your own Sim in CAS and see if you can successfully move them to a Lot and play.

        I'm moving your thread to the Game Issues forum for now for better troubleshooting with in-game issues as I don't currently believe your problem is a Mac tech issue.

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