Problem with interaction with the digital content

Hi. I bought a digital key for a product The Sims 4: Lovestruck - Pre-Order Bonus (DLC) EA App (PC) Key but in the game it doesn't work... the order number is [removed] The digital content appears in...

live mode

Gagea25

Hero

1 month ago

Do you own the EP Lovestruck too? The Pre-Order Bonus Key doesn't work without the EP, although it is sold separately by some keysellers.

elenakouti

Rising Novice

1 month ago

yes i own it but still i can't interact with Herbert Heart plushie

Gagea25
Hero
1 month ago
I just tested it in my game, there are no interactions with Herbert Heart plushie besides making it heirloom
- elenakouti
  Rising Novice
  1 month ago
  it says in sims 4 when i googled it that you can interact with herbert heart. Maybe we must report this bug so as they can fix it
  - crinrict
    Hero+
    1 month ago
    Hi elenakouti
    
    this is just a clutter item. Where did you read that you can interact with it ? Do you have a link ? Maybe someone made a mod and that's what you saw ?