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New Veteran

Re: [CLOSED] Happy Home Login Event not appearing - Event over

Still nothing for me...

Tried to clear Ea app cache, which broke the app, had to repair it. Now it is working again and finally showing an anouncement for these rewards but apparently for week 2 (?) because it mentions the one-tile bar and new hair. However when I launch the game still absolutely nothing about this event.

Also clearing all the game caches had no effect. I have no cc or mods.

I have been logging in regularly and trying to troubleshoot for the past 2 weeks, I am giving up.

7 Replies

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crinrict
Hero+
11 months ago
@mimilu04 You mean Ea app is showing the announcement but you still have no freezer bunny tile on the main menu ?
mimilu04
New Veteran
11 months ago
@crinrict yes, exactly. Do you think I should also repair the game ?
crinrict
Hero+
11 months ago
@mimilu04 I merged your post with the new thread then.

Could you please provide the info asked in the first post. There's also some troubleshooting steps you can try
mimilu04
New Veteran
11 months ago
Ok, thank you. I will try to repair the game since I have already tried the rest.
Here is the info:
1. Playing on PC EA
2. Game version : 1.107.151.1020
3. Language : french
4. France
5. No freezer bunny tile
6. No mods or cc
7. ?
EA_Cade
Community Manager
11 months ago
@mimilu04 wrote:

Ok, thank you. I will try to repair the game since I have already tried the rest.

Here is the info:

1. Playing on PC EA
2. Game version : 1.107.151.1020
3. Language : french
4. France
5. No freezer bunny tile
6. No mods or cc

7. ?

You can get the EA Error Reporter ID by following the steps here.
mimilu04
New Veteran
11 months ago
@EA_Cade. Yes, sorry I had an error message generating the report the first few tries, but it finally worked.
7. Ea error reporter ID : 947dc6d2-8768-495d-8a60-f3a301709483
mimilu04
New Veteran
11 months ago
Repairing the game did not help.